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Customer Service Specialist
vor 2 Monaten
Become an Integral Part of Our Customer Support Division
Are you dedicated to delivering outstanding service, even in challenging conditions? We are seeking a Customer Service Specialist to join our Winter Services team during this period of exciting expansion, ensuring that our growing customer base receives the attention and support they deserve.
Key ResponsibilitiesYour Role Will Include:
- Expert Customer Interaction: Serve as the primary contact for all inquiries related to our Winter Services.
- Proposal Development and Follow-Up: Quickly respond to customer requests for quotes, prepare offers utilizing Excel, and enhance conversion rates through diligent follow-up.
- Phone Support: Offer knowledgeable assistance to clients, suppliers, and subcontractors in resolving issues.
- Record Keeping: Ensure precise documentation in our ERP system to facilitate accurate order processing and support team operations.
What You Bring:
- Background in customer service and quoting, ideally in a service-driven environment.
- Genuine interest in the Winter Services industry.
- Strong communication abilities, both written and spoken.
- Willingness to work shifts during peak winter periods to provide round-the-clock support.
- Proficiency in Microsoft Office applications.
Our Offerings Include:
- A vibrant work atmosphere where your contributions are appreciated, allowing you to influence processes.
- A results-oriented focus with the autonomy to determine your approach.
- A supportive team that values freedom, enjoys their work, and warmly welcomes new members.
- Options for remote work and flexible scheduling, along with corporate benefits such as a pension plan.
About Gelford GmbH:
We are Gelford GmbH, a reputable family-owned service company with a strong presence in the cleaning and service industry. With decades of experience, we specialize in providing comprehensive services tailored to meet our clients' needs.
We look forward to your application.
