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Customer Service Specialist
vor 2 Monaten
Become an Integral Part of Our Customer Support Division
Are you dedicated to delivering outstanding service, even in challenging conditions? We are looking for a Customer Service Specialist to join our Winter Services team during this exciting expansion phase, ensuring that our growing customer base receives exceptional support.
Key ResponsibilitiesYour Role Includes:
- Customer Engagement: Serve as the primary contact for clients regarding all inquiries related to Winter Services.
- Quotation Management: Quickly respond to quote requests, prepare offers utilizing Excel, and enhance conversion rates through effective follow-up.
- Telephone Assistance: Offer expert support to customers, suppliers, and subcontractors when challenges arise.
- Record Keeping: Ensure accurate documentation in our ERP system to facilitate smooth order processing and team support.
Your Qualifications Include:
- Experience in customer service and quotation processes, ideally in a service-driven environment.
- A keen interest in the Winter Services industry.
- Strong communication abilities, both written and verbal.
- Willingness to work shifts during peak winter periods to provide round-the-clock client support.
- Proficiency in Microsoft Office applications.
Our Offerings Include:
- A vibrant work atmosphere where your contributions are appreciated, allowing you to influence processes actively.
- A results-oriented focus, granting you the flexibility to determine your approach.
- A supportive team that values freedom, enjoys their work, and welcomes new members.
- In addition to remote work options and flexible hours, you will benefit from corporate perks such as a company pension scheme.
About Us:
We are Gelford GmbH Gebäudereinigung und Dienstleistungen, a reputable family-owned service provider based in Essen. With decades of expertise, we serve the Essen and NRW regions, specializing in Winter Services, facility maintenance, and landscaping.
We look forward to your application.
