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Lead Technical Support Engineer

vor 2 Monaten


Ulm, Baden-Württemberg, Deutschland NVision Imaging Technologies Vollzeit
Join Our Team as a Lead Technical Support Engineer (m/f/d)

We are seeking a proficient Lead Technical Support Engineer (m/f/d) to provide exceptional service and expertise for a variety of sophisticated equipment and systems. This role is pivotal in delivering high-quality customer support and requires a blend of technical knowledge and project management capabilities.

Primary Responsibilities:
  • Oversee troubleshooting, repair, and maintenance activities at client locations
  • Design and manage comprehensive technical service workflows
  • Update and maintain technical documentation accurately
  • Thoroughly document all service activities
  • Advise clients on equipment maintenance and care
  • Support the testing of innovative products and solutions
  • Lead a team of service professionals
  • Coordinate service operations and manage spare parts inventory
  • Establish and enforce quality assurance standards
  • Document and report quality issues and safety incidents
Qualifications:
  • Bachelor's degree in Engineering (preferably in Electronics or Mechanics)
  • At least 4 years of experience in a technical role
  • Demonstrated leadership capabilities
  • Strong analytical and problem-solving skills
  • Experience with electronic systems and mechanical components
  • Valid driver's license required
  • Proficient in computer and networking technologies
  • Willingness to travel both domestically and internationally
  • Ability to work autonomously and manage irregular hours
What We Offer:
  • Attractive salary and benefits package
  • Opportunity to contribute to pioneering research and development
  • Significant role in a rapidly growing startup
  • Opportunities for personal and professional development
  • Dynamic, international work environment
  • Excellent work-life balance
  • Permanent position with potential for career advancement
About NVision Imaging Technologies:

NVision Imaging Technologies is an innovative startup specializing in quantum biotechnology, focused on real-time metabolic imaging using MRI technology. Our applications span various fields, including oncology, cardiology, and neurology. We are on a rapid growth trajectory and provide a vibrant workplace that encourages collaboration and open dialogue.