Technical Support Specialist
Vor 5 Tagen
Job Summary
We are seeking a skilled IS Help Desk Technician to join our team at Trimble Corporate IS. As a key player on the front lines, you will provide world-class customer service and technical support to our end-users.
Key Responsibilities
- Provide technical support and troubleshooting services for a variety of end-users onsite in our Ulm office.
- Interface and collaborate with other IS departments to ensure efficient operations and meet technical needs.
- Support end-users with desktop support and deployment of hardware and software.
- Display a high level of customer service and professionalism.
- Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.
- Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end-users and the corporate IS infrastructure.
- Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble's computer user community.
Requirements
- Ability to select from several predefined tools to solve problems.
- Ability to document technical information in ITSM systems and maintain ticket lifecycle management effectively.
- Ability to effectively communicate in English both verbal and written.
- Excellent organization skills.
- Relevant IT certifications such as ITIL, CompTIA A+, etc.
- 2+ years of related experience.
- Skills to set up, operate, and troubleshoot a wide variety of equipment and systems.
- Thorough experience with Windows, mobile devices, tablets, printers, conference room equipment.
- Basic network troubleshooting experience.
- Basic experience with macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation.
- Experience with Google Workspace for enterprise collaboration is a plus.
About Trimble
We believe in celebrating our differences and actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
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