Senior Field Service Engineer
vor 3 Wochen
We are seeking an experienced Field Service Engineer to join our team at NVision Imaging Technologies. As a technical lead, you will be responsible for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites.
Key Responsibilities- Lead onsite troubleshooting, diagnosis, repair, and preventative maintenance of advanced equipment and systems.
- Direct and manage technical service development from beginning to end, including SOPs, KPIs, and manuals.
- Manage and update technical documentation in areas of expertise.
- Document all service procedures, parts replacements, diagnostics, error codes, fixes, and site observations in customer files.
- Advise clients on equipment care best practices and help develop customized maintenance plans.
- Assist in testing new products, solutions, and product enhancements and provide feedback to engineering teams.
- Develop and lead a team of service technicians, fostering a culture of continuous improvement.
- Ongoing transfer of information and training to other service technicians.
- Coordinate service tasks with customers.
- Organize and maintain orderly spare parts inventory.
- Ongoing direct contact with supplier's technical team abroad.
- Implement and oversee quality assurance protocols.
- Report quality complaints and safety reports.
- Engineering degree (in Electronics/Mechanics preferred).
- Minimum 4 years' experience in medical or similar field service.
- Proven leadership experience in a technical and managerial capacity.
- Strong problem-solving, critical thinking, and decision-making capabilities.
- Experience with systems involving electronics, precision mechanics.
- Valid driver's license - required.
- Computer literacy - hardware and networking.
- Networking and telecoms experience - significant advantage.
- Extensive domestic travel and overseas required (approx. 70%).
- Ability to work independently onsite with clients.
- Ability to work extended and irregular hours.
NVision Imaging Technologies is a quantum biotech startup based in Ulm, Germany, with Tier 1 investors from the USA and Europe. We are developing a technology that will enable MRI-based imaging of real-time metabolism in the body, with tremendous potential for research and applications in oncology, cardiology, neurology, and more.
We offer a dynamic international working environment, with immense room for growth, that encourages personal initiative and open communication.
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