Senior Field Service Engineer

vor 1 Woche

Ulm, Baden-Württemberg, Deutschland NVision Imaging Technologies Vollzeit
Job Summary

We are seeking an experienced Field Service Engineer to serve as the lead technical point of contact for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites.

Key Responsibilities
  • Lead onsite troubleshooting, diagnosis, repair, and preventative maintenance.
  • Direct and manage Technical service development from beginning to end, including SOP's, KPI's and manuals.
  • Managing and updating technical documentation in areas of expertise.
  • Thoroughly document all service procedures, parts replacements, diagnostics, error codes, fixes, and site observations in customer files.
  • Advise clients on equipment care best practices and help develop customized maintenance plans.
  • Assist in testing new products, solutions, and product enhancements and provide feedback to engineering teams.
  • Develop and lead a team of service technicians, fostering a culture of continuous improvement.
  • Ongoing transfer of information and training to other service technicians.
  • Coordinating service tasks with customers.
  • Organizing and maintaining orderly spare parts inventory.
  • Ongoing direct contact with supplier's technical team abroad.
  • Implementing and overseeing quality assurance protocols.
  • Reporting of quality complaints and safety reports.
Requirements
  • Engineering degree (in Electronics/ Mechanics preferred).
  • Minimum 4 years' experience in medical or similar field service.
  • Proven leadership experience in a technical and managerial capacity.
  • Strong problem solving, critical thinking, and decision-making capabilities.
  • Experience with systems involving electronics, precision mechanics.
  • Valid driver's license - required.
  • Computer literacy - hardware and networking.
  • Networking and telecoms experience - significant advantage.
  • Extensive domestic travel and overseas required (approx. 70%).
  • Ability to work independently onsite with clients.
  • Ability to work extended and irregular hours.
About NVision Imaging Technologies

NVision Imaging Technologies is a quantum biotech startup based in Ulm, Germany, with Tier 1 investors from the USA and Europe. We are developing a technology that will enable MRI-based imaging of real-time metabolism in the body, with tremendous potential for research and applications in oncology, cardiology, neurology and more.

We offer a dynamic international working environment, with immense room for growth, that encourages personal initiative and open communication.

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