Technical Support Specialist
Vor 6 Tagen
Are you passionate about delivering exceptional customer service and technical support?
The IS Help Desk Technician plays a vital role in ensuring the smooth operation of Trimble's corporate IS department. As a key member of the team, you will be responsible for providing technical support services to end-users, resolving issues in a timely and effective manner, and maintaining the image and credibility of the department.
Key responsibilities include:
- Providing technical support to end-users via phone, email, or in-person
- Resolving technical issues and escalating complex problems to senior technicians
- Maintaining accurate records of technical issues and resolutions
- Collaborating with other IS departments to ensure seamless support services
- Staying up-to-date with the latest technologies and software to provide expert support
Requirements:
- 2+ years of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Relevant IT certifications, such as ITIL or CompTIA A+
- Experience with Windows, mobile devices, and network troubleshooting
At Trimble, we value diversity and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees. If you are passionate about delivering exceptional customer service and technical support, we encourage you to apply for this exciting opportunity.
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