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Lobby Reception Associate

vor 3 Monaten

Heidelberg, Baden-Württemberg, Deutschland Marriott International Vollzeit

Guest Experience Coordinator (m/f/d)
Join our dynamic team at Marriott International.

As a Guest Experience Coordinator, you will play a vital role in ensuring that our guests feel welcomed and valued from the moment they arrive.

Your Key Responsibilities:

  • Facilitate seamless guest arrivals and departures, including managing luggage services.
  • Work collaboratively with the front office team to elevate the overall guest experience.
  • Address guest inquiries and resolve issues effectively.
  • Foster and maintain positive relationships with guests to enhance their stay.
  • Provide detailed information regarding hotel amenities, local attractions, and the surrounding area.
  • Ensure the entrance area is clean and organized at all times.
  • Collaborate closely with various hotel departments to ensure operational excellence.

Your Qualifications:

  • Previous experience in a customer-focused role is preferred.
  • Experience in the hospitality sector is advantageous.
  • A welcoming demeanor with a professional and friendly approach.
  • Proficiency in both German and English is required.
  • Adaptability, enthusiasm, and exceptional interpersonal skills.

If you are dedicated to delivering outstanding guest service and creating memorable experiences, we encourage you to consider this opportunity.

About Marriott International:

Marriott International is committed to fostering a diverse and inclusive workplace, where every individual is respected and valued. We strive to provide equal opportunities for all, irrespective of background or identity.