Aktuelle Jobs im Zusammenhang mit Team Lead Customer Support Quality Manager - Essen, Nordrhein-Westfalen - FitX

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    vor 1 Monat

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    vor 4 Wochen

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    vor 4 Wochen

    Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH Vollzeit

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    vor 3 Wochen

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    vor 4 Wochen

    Essen, Nordrhein-Westfalen, Deutschland Brenntag Vollzeit

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  • Regional Customer Experience Manager

    vor 4 Wochen

    Essen, Nordrhein-Westfalen, Deutschland Brenntag Vollzeit

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    vor 3 Wochen

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  • Customer Service Director

    vor 3 Wochen

    Essen, Nordrhein-Westfalen, Deutschland Brenntag Vollzeit

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  • NOC Customer Experience Manager

    vor 2 Monaten

    Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH Vollzeit

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  • NOC Customer Experience Manager

    vor 2 Monaten

    Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH Vollzeit

    About E.ON Drive GmbHE.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, representing the brand E.ON Drive. Our mission is to bring renewable energy to the road and support individuals and companies in their transition to electromobility. We offer a range of smart solutions for charging on the road, at work, and at home, and provide...

Team Lead Customer Support Quality Manager

vor 2 Monaten

Essen, Nordrhein-Westfalen, Deutschland FitX Vollzeit
Jobbeschreibung

Wir suchen einen erfahrenen Team Lead Customer Support Quality, der unsere Qualitätsstandards im Member Support und Community Management sicherstellt und weiterentwickelt.

Aufgaben
  • Qualitätsstandards im Member Support und Community Management sicherstellen und weiterentwickeln
  • Eng mit unserem externen Servicecenter zusammenarbeiten
  • Daten aus dem Quality Management analysieren, Reportings erstellen und daraus Optimierungsmaßnahmen erarbeiten
Anforderungen
  • Erfahrung im Qualitätsmanagement (gerne aus dem Kundenservice) oder in einer vergleichbaren Rolle
  • Kenntnis in der praktischen Anwendung der DIN EN ISO 9001 Norm
  • Begeisterungsfähigkeit um komplexe und theoretische Inhalte zielgruppengerecht zu vermitteln
  • Routine in der Arbeit mit Kennzahlen und der Analyse von Arbeitsprozessen
  • Organisationstalent für Projektarbeit
Was wir bieten
  • eine Aufgabe, in der du FitX prägen und mitgestalten kannst
  • Inspiration durch unsere Philosophie und unsere Werte
  • eine Mannschaft auf die du dich verlassen kannst
  • 30 Tage Urlaub pro Jahr
  • die Möglichkeit mobil zu arbeiten, z.B. von zu Hause
  • eine betriebliche Altersvorsorge mit überdurchschnittlichem Arbeitgeberzuschuss
  • Unterstützung und Budget für deine Weiterbildungen
  • kostenloses Training in allen unseren FitX-Studios
  • FitX Rabatt-Codes für deine Familie und Freunde
  • attraktive Rabatte über Corporate Benefits
  • monatliche Zuschüsse für Essen und den ÖPNV
  • die Möglichkeit ein Sabbatical einzulegen
  • ein xuper Fahrrad-Leasing Angebot