Senior Customer Experience Manager E-Mobility
vor 4 Wochen
E.ON Drive GmbH is a pioneering force in the e-mobility sector, bringing renewable energy to the road and empowering individuals and businesses to switch to sustainable transportation. Our commitment to innovation and customer satisfaction has made us the go-to partner for e-mobility solutions in Germany.
Job DescriptionWe are seeking a highly skilled Senior Customer Experience Manager to lead our first-level customer service team in the Network Operating Centre (NOC). As the face of our brand, you will be responsible for ensuring a seamless customer experience when charging in our high-performance charging network. Your expertise will be crucial in driving customer satisfaction and loyalty.
Key Responsibilities- Steer the first-level customer service team in the NOC, ensuring a positive customer experience
- Manage performance metrics with external and internal service centre service providers, identifying areas for improvement and implementing measures to rectify deviations
- Develop and maintain end-to-end processes within the NOC, fostering collaboration between the 1st, 2nd, and 3rd level service organizations
- Contribute to the enhancement of our service quality and operational excellence
- Support the growth of our eMobility business through strategic initiatives and process improvements
- University degree in electrical engineering, business, or a related field
- Proven experience in the eMobility industry or customer services
- Several years of experience in process improvements and steering customer service organizations
- Excellent problem-solving and prioritization skills, with the ability to work collaboratively within the team
- Strong communication and negotiation skills in English, with additional languages a plus
- Can-do attitude, with a willingness to contribute to a new business area
We offer a competitive salary of €80,000 - €110,000 per year, depending on experience. In addition to a comprehensive benefits package, including a flexible working model, you will enjoy:
- 20 days of paid vacation per year
- Flat hierarchies and a collaborative work environment
- Modern work environment with the latest technology and training opportunities
- Family service support, including childcare and health services
- Corporate benefits, including employee share program and pension scheme
At E.ON Drive GmbH, we value diversity and inclusion, creating an environment where everyone can thrive. Our commitment to innovation and customer satisfaction has made us a leader in the e-mobility sector. Join our team and be part of shaping the future of sustainable transportation.
-
Electrical Mobility Specialist for E-Transportation
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAt E Drive GmbH, our mission is to revolutionize the way individuals and companies travel sustainably and efficiently. We are the backbone of the German e-mobility industry, empowering people to make a positive impact on the environment. As an Electrical Mobility Specialist, you will play a pivotal role in driving our success in the e-transportation...
-
Customer Service Manager
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E Drive GmbH - KarriereWe are a leading company in the e-mobility industry, dedicated to bringing renewable energy to the road. Our mission is to support individuals and companies in Germany to travel in a clean, quiet, and affordable way using electromobility.Your ResponsibilitiesSteer the first-level customer service for our Network Operating Centre...
-
Operations Manager NOC
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAs a key member of our E.ON Drive GmbH team, you will be responsible for ensuring the stability and smooth operation of our high-power charging network for a major OEM customer in the German market. Your primary focus will be on operating our DC chargers, managing customer requests, and proactively communicating with customers to ensure a seamless...
-
Senior Key Account Manager eMobilität
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitDie HerausforderungWir suchen einen erfahrenen (Senior) Key Account Manager eMobilität, der unsere Geschäftskunden bei allen Fragen rund um Elektromobilität und unsere E-Mobility-Angebote für B2B-Kunden unterstützt.Als zentraler Ansprechpartner bist du für die reibungslose Konzeption und Erstellung von Angeboten in enger Zusammenarbeit mit unserem...
-
Regional Customer Experience Manager
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAs a Regional Customer Experience Manager at Brenntag, you will be responsible for delivering exceptional customer experiences and driving process improvements across the Central Region.Main Responsibilities:Ownership of all local VOC metrics, including NPS, CSAT, CES & Issue Resolution scores.Performance management - monitor relevant metrics to identify...
-
Cybersecurity Expert for E-Mobility Solutions
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive Infrastructure GmbH VollzeitUnlock Your Potential in E-MobilityAre you a seasoned cybersecurity expert looking for a new challenge in the fast-paced world of E-Mobility? Do you have a passion for safeguarding complex systems and infrastructure? E Drive Infrastructure GmbH is seeking a highly skilled IT Security Architect to join our team of innovative thinkers and problem solvers.About...
-
Operations Manager NOC
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitElectromobility Infrastructure ManagerE.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, and we are seeking an experienced Electromobility Infrastructure Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the stability and smooth operation of our high-power charging network for a...
-
First Level Steering
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitE.ON Drive GmbH is a leading company in the e-mobility industry, and we are seeking a highly skilled individual to join our team as a First Level Steering & Quality Manager - NOC. This role is responsible for steering the first level customer service for our Network Operating Centre (NOC), ensuring a positive customer experience when charging in the...
-
Operations Manager NOC
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitE.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, and we are seeking an experienced Operations Manager NOC to join our team. As a key member of our operations team, you will be responsible for ensuring the stability and smooth operation of our high-power charging network for a large OEM customer.Key responsibilities include:Operating...
-
First Level Steering
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitE.ON Drive GmbH is a leading company in the e-mobility industry, and we are seeking a highly skilled professional to join our team as a First Level Steering & Quality Manager - NOC. This role is responsible for steering the first level customer service for our Network Operating Centre (NOC), ensuring a positive customer experience when charging in the...
-
First Level Steering
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitE.ON Drive GmbH is a leading company in the e-mobility industry, and we are seeking a highly skilled professional to join our team as a First Level Steering & Quality Manager - NOC.As a key member of our Network Operating Centre (NOC), you will be responsible for steering the first level customer service, ensuring a positive customer experience when charging...
-
Operations Manager NOC
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitE.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, and we are seeking a highly skilled Operations Manager NOC to join our team.The successful candidate will be responsible for ensuring the stability and smooth operation of our high-power charging network for a large OEM customer, with a focus on the German market.Key responsibilities...
-
Senior Business Development Manager
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland E SE VollzeitAre you a skilled professional looking for a challenging role in business management? As a Senior Business Development Manager at E SE, you will be responsible for organizing business-relevant content into executable learning experiences and designing and delivering scalable interventions in different formats. This role requires a strong understanding of...
-
Senior Projektmanager Digital Experience
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland adesso SE VollzeitDeine RolleWir suchen einen erfahrenen Projektmanager, der unsere Kunden bei der Implementierung von Web-Content-Management- und E-Commerce-Projekten unterstützt. Du bist verantwortlich für die Organisation und Steuerung der Projekte, die Beratung unserer Kunden und die Projektplanung. Du hast Erfahrung im Umgang mit Vorgehensmodellen und...
-
Regional Customer Experience Manager
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAs a Regional Customer Experience Manager for Brenntag, you will play a key role in driving customer satisfaction and loyalty across the Central Region. Your primary responsibility will be to identify and implement improvements to customer touchpoints, ensuring a seamless and exceptional experience for our clients.Main Responsibilities:Ownership of local VOC...
-
Regional Customer Experience Manager
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAs a Regional Customer Experience Manager at Brenntag, you will play a crucial role in delivering exceptional customer experiences across the Central Region. Your primary responsibility will be to identify and implement improvements to customer touchpoints, ensuring seamless interactions and fostering strong relationships with our customers.Main...
-
Electrifying Infrastructure Operations Manager
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitE.ON Drive GmbH, a leading e-mobility business, is seeking a highly skilled Electrifying Infrastructure Operations Manager to join their team in Essen, Germany. As a key member of the team, you will be responsible for ensuring the stability of our high-power charging network for a large OEM customer, focusing on the German market.In this role, you will...
-
Senior Energy Transition Expert
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Inhouse Consulting VollzeitAs a Senior Energy Transition Expert at E.ON Inhouse Consulting, you will play a crucial role in shaping the future of Europe's energy landscape. Our team is dedicated to creating a blueprint for the energy transition, and we're looking for a talented individual to join us in this mission.We're not just talking about a buzzword – we're talking about a...
-
Director of Customer Experience
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAt Brenntag, we are seeking a highly skilled Director of Customer Experience to lead our Customer Services agenda in BSP.This role will be responsible for planning, developing, and maintaining policies and procedures to deliver a top-notch customer service experience.The ideal candidate will have multiple years of experience in Customer Services Management...
-
NOC Operations Manager
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E.ON Drive GmbHE.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, representing the brand E.ON Drive. Our mission is to bring renewable energy to the road, supporting individuals and companies in their transition to electromobility. We offer a comprehensive portfolio of smart solutions for charging on the road, at work, and at...