Senior Customer Experience Manager E-Mobility

vor 4 Wochen


Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH Vollzeit
Company Overview

E.ON Drive GmbH is a pioneering force in the e-mobility sector, bringing renewable energy to the road and empowering individuals and businesses to switch to sustainable transportation. Our commitment to innovation and customer satisfaction has made us the go-to partner for e-mobility solutions in Germany.

Job Description

We are seeking a highly skilled Senior Customer Experience Manager to lead our first-level customer service team in the Network Operating Centre (NOC). As the face of our brand, you will be responsible for ensuring a seamless customer experience when charging in our high-performance charging network. Your expertise will be crucial in driving customer satisfaction and loyalty.

Key Responsibilities
  • Steer the first-level customer service team in the NOC, ensuring a positive customer experience
  • Manage performance metrics with external and internal service centre service providers, identifying areas for improvement and implementing measures to rectify deviations
  • Develop and maintain end-to-end processes within the NOC, fostering collaboration between the 1st, 2nd, and 3rd level service organizations
  • Contribute to the enhancement of our service quality and operational excellence
  • Support the growth of our eMobility business through strategic initiatives and process improvements
Requirements
  • University degree in electrical engineering, business, or a related field
  • Proven experience in the eMobility industry or customer services
  • Several years of experience in process improvements and steering customer service organizations
  • Excellent problem-solving and prioritization skills, with the ability to work collaboratively within the team
  • Strong communication and negotiation skills in English, with additional languages a plus
  • Can-do attitude, with a willingness to contribute to a new business area
Benefits

We offer a competitive salary of €80,000 - €110,000 per year, depending on experience. In addition to a comprehensive benefits package, including a flexible working model, you will enjoy:

  • 20 days of paid vacation per year
  • Flat hierarchies and a collaborative work environment
  • Modern work environment with the latest technology and training opportunities
  • Family service support, including childcare and health services
  • Corporate benefits, including employee share program and pension scheme
Why Join Us?

At E.ON Drive GmbH, we value diversity and inclusion, creating an environment where everyone can thrive. Our commitment to innovation and customer satisfaction has made us a leader in the e-mobility sector. Join our team and be part of shaping the future of sustainable transportation.



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