Customer Service Representative

vor 2 Wochen

Bochum, Nordrhein-Westfalen, Deutschland L&W CONSOLIDATION GmbH Vollzeit
Job Title: Telefonist im Kundenservice m/w/d

Job Overview:

We are seeking a highly skilled and customer-focused individual to join our team as a Telefonist im Kundenservice m/w/d. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.


Key Responsibilities:
  • Customer Interaction: Handle customer inquiries and concerns in a professional and courteous manner, providing accurate and timely responses to their questions and issues.
  • Order Processing: Process customer orders, including taking payments and sending confirmations, ensuring seamless and efficient transactions.
  • Complaint Resolution: Document and forward customer complaints, working closely with internal teams to resolve issues and provide satisfactory solutions.
  • Product Information: Provide customers with detailed information on product availability, pricing, and shipping status, ensuring they have a clear understanding of their options.

Requirements:
  • Customer Service Skills: Enjoy working with customers, possess excellent communication and interpersonal skills, and be able to work effectively in a fast-paced environment.
  • Technical Skills: Proficient in using computers and software applications, with a strong understanding of telecommunications systems and processes.
  • Problem-Solving Skills: Ability to analyze and resolve customer complaints and issues in a timely and professional manner.

Offer:
  • Permanent Employment: We offer a permanent employment contract, providing stability and security for our employees.
  • Above-Average Salary: Our employees receive an above-average salary, reflecting our commitment to fair compensation and recognition of their hard work.
  • Company Pension Plan: We offer a comprehensive company pension plan, ensuring our employees' financial security in their retirement.
  • Above-Average Vacation Entitlement: Our employees enjoy an above-average vacation entitlement, allowing them to recharge and maintain a healthy work-life balance.
  • Sport Subsidy: We provide a sport subsidy, encouraging our employees to maintain an active lifestyle and promoting overall well-being.
  • Employee Discounts: Our employees receive employee discounts, enabling them to enjoy exclusive benefits and savings.
  • Mentoring and Coaching Opportunities: We offer mentoring and coaching opportunities, supporting our employees' professional development and growth.
  • Team and Company Events: Our employees participate in team and company events, fostering a sense of community and camaraderie.

About Us:

L&W CONSOLIDATION GmbH is a certified HR service provider dedicated to supporting candidates in shaping their present and future work lives. We prioritize individuals who want to make an impact in today's and tomorrow's workplace, providing a network built on reliability, trust, and personality. Whether you are a newcomer, transitioner, or an experienced professional, we offer resources and expertise to help you develop according to your career goals. We embrace diversity and welcome applications from everyone, regardless of age, ethnicity, gender, abilities, beliefs, sexual orientation, or social background.

DYNAMISM - CLARITY - TRUST

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