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Vor 3 Tagen
Mobilezone Deutschland is a leading independent provider of technology products and mobile services with two strong business fields: B2C brands Sparhandy, DEINHANDY, Handystar, and HIGH Mobile, as well as mobilezone exchange and the B2B brand mobilezone handel.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional manner.
Key Responsibilities- Provide excellent customer service via phone, email, and chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with the team to achieve customer satisfaction goals
- Participate in ongoing training and development to improve customer service skills
- Adhere to company policies and procedures to ensure high-quality customer service
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office and other customer service software
- High school diploma or equivalent required; degree in a related field preferred
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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