Customer Service Representative

Vor 5 Tagen


Bochum, Nordrhein-Westfalen, Deutschland L&W CONSOLIDATION GmbH Vollzeit
Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team at L&W CONSOLIDATION GmbH. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Customer Communication: Respond to customer inquiries via phone, email, and other communication channels.
  • Product Information: Provide accurate and up-to-date information about our products and services.
  • Order Processing: Process customer orders and ensure timely delivery of products.
  • Issue Resolution: Investigate and resolve customer complaints in a professional and timely manner.
  • Documentation: Maintain accurate records of customer interactions and transactions.
Requirements:
  • Excellent Communication Skills: Ability to communicate effectively with customers and colleagues.
  • Product Knowledge: Familiarity with our products and services.
  • Problem-Solving Skills: Ability to analyze and resolve customer complaints.
  • Organizational Skills: Ability to prioritize tasks and manage multiple customer interactions.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Collaborative Work Environment: A dynamic and supportive work environment.


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