Customer Experience Consultant
vor 4 Wochen
Überblick
Das Team "Customer Experience" bei EOS fungiert als zentrale Anlaufstelle zwischen den Verpflichteten und unserem Unternehmen. Unsere primäre Aufgabe besteht darin, die Customer Journey über sämtliche Kommunikationskanäle wie Post, E-Mail, SMS und unser Serviceportal so zu gestalten, dass unsere Interaktionen klar und nachvollziehbar sind.
Unser Ziel
Wir legen großen Wert darauf, dass die Verpflichteten eine positive Erfahrung mit EOS verbinden. Durch die Berücksichtigung der Bedürfnisse und Erwartungen unserer Kunden schaffen wir eine höhere Akzeptanz der offenen Forderungen und fördern die Bereitschaft zur Zusammenarbeit.
Ergebnisse
Dies führt zu einem maximalen Zahlungseingang für EOS und stärkt die Beziehung zu unseren Verpflichteten.
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