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Customer Experience Consultant

vor 3 Monaten


Hamburg, Hamburg, Deutschland 4brands Reply Vollzeit

About the Role: We are seeking a dedicated professional to enhance digital interactions for our clientele, with a primary focus on consumer products. This position offers a challenging learning environment, a variety of responsibilities, and the autonomy to make impactful decisions.

Key Responsibilities:

  • Evaluate new client needs and contribute to the development of their technical solutions within a fast-paced project setting.
  • Architect and execute customer experience strategies across marketing, sales, and service domains.
  • Facilitate workshops and training sessions for users as part of a collaborative team.
  • Advance innovative initiatives such as Artificial Intelligence, Machine Learning, and Internet of Things.
  • Collaborate within a modern, agile team characterized by flat hierarchies and open communication.
  • Receive comprehensive support from a designated mentor to ensure a seamless onboarding experience.
  • Enjoy flexible working hours and locations, including options for remote work.
  • Engage in regular technical and personal development training tailored to your professional growth.
  • We seek candidates with a degree in (Business) Informatics, (Business) Mathematics, Physics, or Business Administration.
  • Previous experience in IT or project-related roles (including internships or student positions) is preferred.
  • A passion for digital topics and some programming skills are essential.
  • Proficiency in both German and English, along with a collaborative learning mindset, is crucial.

About 4brands Reply: We specialize in the consumer goods sector, assisting organizations in their digital transformation journey through cutting-edge IT solutions. Our methodology emphasizes the consumer and their experience, influencing the entire value chain. Our offerings encompass process consulting and system integration in critical areas such as Customer Experience Management, Revenue Growth Management, Demand-Driven Supply Chains, Enterprise Management, and Digital Data Platform Management.