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Senior Technical Support Advisor
vor 3 Monaten
Overview:
This position is part of Lenovo's Premier Technical Support team, focused on delivering exceptional assistance to our Premier Support clientele. The role involves providing top-tier support through various communication channels, including phone and email, to troubleshoot and resolve issues related to our product range, which includes notebooks, desktops, and tablets.
Key Responsibilities:
- Engage with customers and field engineers to diagnose issues remotely through effective troubleshooting techniques.
- Identify hardware and software faults, offering solutions to resolve them.
- Resolve issues via phone, email, or on-site visits through parts and engineer dispatch.
- Collaborate with the Technical Account Management team to monitor and track issues, ensuring prompt resolutions.
- Educate customers by leveraging experience and guideline documentation to facilitate solutions to their technical challenges.
- Provide feedback on recurring customer issues and share insights with relevant technical team members.
- Manage and prioritize own open case workload, driving each case to closure.
Qualifications:
- A minimum of 3 years of experience in Client Technical Support roles.
- Experience in IT Services and collaboration with Field Service Providers.
- Proficient knowledge of Windows Operating Systems and Microsoft Products.
- Technical expertise in client devices (notebooks, desktops, and tablets).
- Fluent in both English and German.
Benefits:
- Employee Share Purchase Plan.
- Employee Assistance Program for health, legal, and financial guidance.
- Pension Plan.
- Meal Allowance / Lunch Vouchers.
- Access to an Internal E-learning Development Platform.
- Specialized Development Trainings based on a nomination process.
- Opportunities to engage in Employee Groups (LGBT+, WILL, etc.).
- Possibility to create or join Employee Groups focused on inclusivity, well-being, sports, volunteering, and charity.
- Job Rad (Bike Leasing).
We look forward to discussing this opportunity with you.
