Customer Success Manager DACH

vor 2 Wochen

Frankfurt am Main, Hessen, Deutschland Jedox Vollzeit

About the Role

The Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and develop tailored solutions to meet their goals.

Key Responsibilities

  • Develop and maintain strong relationships with clients and C-Level executives
  • Drive client satisfaction and product adoption through proactive engagement and advocacy initiatives
  • Identify opportunities for expansion within client businesses and collaborate with sales teams to cross-sell and upsell
  • Conduct regular business reviews to maximize value and success for clients
  • Streamline interactions between clients and Jedox, ensuring seamless communication and issue resolution
  • Communicate areas of improvement in client experience to enhance products and services
  • Develop a deep understanding of client industries, businesses, competitors, and strategies
  • Ensure client portfolio renewal and identify risks to mitigate

Requirements

  • At least 5 years of experience in a customer-centric role
  • Proven track record of managing high-value customer relationships
  • Cross-functional experience in pre-sales and management consulting or similar consulting experiences
  • Excellent stakeholder management skills and ability to manage senior stakeholders
  • Experience with Enterprise Performance Management solutions or similar solutions relating to data management, business intelligence, and data analytics
  • Excellent verbal and written communication skills, including the ability to chair meetings and host webinars
  • Eager to collaborate with internal teams to deliver customer satisfaction
  • Experience using a CRM and Customer Success solution
  • Bachelor's degree or corresponding experience in Business, Accountancy, Finance, or a related field
  • Excellent German and English language skills

About Jedox

Jedox is a leading provider of Enterprise Performance Management solutions. We are committed to delivering exceptional customer experiences and driving business growth through innovative solutions and expert guidance.

  • Customer Success Manager DACH

    vor 1 Monat

    Frankfurt am Main, Hessen, Deutschland Jedox Vollzeit

    About the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and provide tailored solutions, empowering them to achieve their goals and become promoters of Jedox.Key...

  • Customer Success Manager DACH

    vor 1 Monat

    Frankfurt am Main, Hessen, Deutschland Jedox Vollzeit

    About the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and provide tailored solutions, empowering them to achieve their goals and become promoters of Jedox.Key...

  • Customer Success Manager DACH

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Jedox Vollzeit

    About the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and develop tailored solutions to meet their goals.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Customer Success Manager DACH

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Jedox Vollzeit

    About the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and develop tailored solutions to meet their goals.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Customer Success Manager DACH

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Jedox Vollzeit

    About the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and develop tailored solutions to meet their goals.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Customer Success Manager DACH

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Jedox Vollzeit

    About the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and develop tailored solutions to meet their goals.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Customer Success Manager DACH

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Jedox Vollzeit

    About the RoleThe Customer Success Manager plays a pivotal role in driving the growth and success of our clients. As a trusted advisor, you will be responsible for understanding the diverse needs and use cases across our clientele and providing relevant solutions to empower our customers and turn them into promoters for Jedox.Key ResponsibilitiesDevelop and...

  • Customer Success Manager DACH

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Jedox Vollzeit

    About the RoleThe Customer Success Manager plays a pivotal role in driving the growth and success of our clients. As a trusted advisor, you will be responsible for understanding the diverse needs and use cases across our clientele and providing relevant solutions to empower our customers and turn them into promoters for Jedox.Key ResponsibilitiesDevelop and...

  • Customer Success Manager DACH

    Vor 7 Tagen

    Frankfurt am Main, Hessen, Deutschland Jedox Vollzeit

    Your ResponsibilitiesThe Customer Success Manager role is a critical component of our business, providing front-line guidance and support to all areas of our organization. As a trusted advisor, your role will center around understanding the diverse needs and use cases across our clientele and offering relevant solutions. Your goal is to empower our customers...

  • DACH Customer Success Manager

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland Jedox Vollzeit

    About the RoleThe Customer Success Manager role is a critical component of our business, providing front-line guidance and support to various areas of our organization. As a trusted advisor, you will work closely with clients and C-Level executives to understand their diverse needs and offer relevant solutions. Your goal will be to empower our customers and...

  • Customer Success Manager DACH

    Vor 4 Tagen

    Frankfurt am Main, Hessen, Deutschland Jedox Vollzeit

    Your ResponsibilitiesThe Customer Success Manager role is a critical component of our business, providing front-line guidance and support to all areas of our organization. As a trusted advisor, your role will center around understanding the diverse needs and use cases across our clientele and offering relevant solutions. Your goal is to empower our customers...

  • Customer Success Manager DACH

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland Jedox Vollzeit

    Your ResponsibilitiesThe Customer Success Manager role is a critical component of our business, providing front-line guidance and support to all areas of our organization. As a trusted advisor, your role will center around understanding the diverse needs and use cases across our clientele and offering relevant solutions. Your goal is to empower our customers...

  • Customer Success Manager

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland OVHcloud Vollzeit

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OVHcloud. As a Customer Success Manager, you will be responsible for ensuring the adoption and satisfaction of our customers, building customer loyalty, and driving revenue growth.Key ResponsibilitiesDevelop and maintain strong relationships with customers to...

  • Customer Success Manager

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland OVHcloud Vollzeit

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OVHcloud. As a Customer Success Manager, you will be responsible for ensuring the adoption and satisfaction of our customers, building customer loyalty, and driving revenue growth.Key ResponsibilitiesDevelop and maintain strong relationships with customers to...

  • Customer Success Manager

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Workiva Germany GmbH Vollzeit

    Customer Success ManagerAs a key member of our customer-facing team, you will drive the success of our customers on the Workiva platform. Your primary responsibility will be to manage the entire customer lifecycle, focusing on positive business outcomes and identifying opportunities for growth within customer accounts.Key Responsibilities:Drive customer...

  • Customer Success Manager

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland OVHcloud Vollzeit

    Customer Success Manager at OVHcloudMain ResponsibilitiesBuild and maintain strong relationships with customers.Collaborate with cross-functional teams to ensure customer needs are met.Act as an advocate for customers within OVHcloud.Provide training and resources to help customers get started with OVHcloud's services.Assist customers in adopting or growing...

  • Customer Success Manager

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland OVHcloud Vollzeit

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OVHcloud. As a Customer Success Manager, you will be responsible for securing adoption and driving customer satisfaction.Your Key ResponsibilitiesBuild and maintain strong, trustworthy relationships with your portfolio of customers.Work closely with other teams within...

  • Customer Success Manager

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland OVHcloud Vollzeit

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OVHcloud. As a Customer Success Manager, you will be responsible for securing adoption and driving customer satisfaction.Your Key ResponsibilitiesBuild and maintain strong, trustworthy relationships with your portfolio of customers.Work closely with other teams within...

  • Customer Success Manager

    vor 2 Monaten

    Frankfurt am Main, Hessen, Deutschland Workiva Germany GmbH Vollzeit

    Customer Success ManagerAs a key member of our customer-facing team, you will play a critical role in driving the success of our customers on the Workiva platform. Your primary responsibility will be to serve as the primary point of contact for assigned customers, managing the entire customer lifecycle and focusing on positive business outcomes.Key...

  • Customer Success Manager

    vor 2 Monaten

    Frankfurt am Main, Hessen, Deutschland Workiva Germany GmbH Vollzeit

    Customer Success ManagerAs a key member of our customer-facing team, you will play a critical role in driving the success of our customers on the Workiva platform. Your primary responsibility will be to serve as the primary point of contact for assigned customers, managing the entire customer lifecycle and focusing on positive business outcomes.Key...