Customer Success Manager DACH
vor 1 Monat
About the Role
The Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and provide tailored solutions, empowering them to achieve their goals and become promoters of Jedox.
Key Responsibilities
- Develop and maintain strong relationships with clients and C-Level executives, providing guidance and support to drive business success.
- Drive high client satisfaction and increased product adoption through proactive engagement and advocacy initiatives.
- Identify opportunities for expansion within clients' businesses and collaborate with sales teams to cross-sell and upsell.
- Streamline interactions between clients and Jedox, ensuring seamless communication and issue resolution.
- Conduct regular business reviews with clients to maximize value and success.
- Orchestrate client journeys between Jedox, partners, and clients, ensuring a cohesive and effective experience.
Requirements
- At least 5 years of experience in a customer-centric role, with a proven track record of managing high-value customer relationships.
- Excellent stakeholder management skills, with the ability to manage senior stakeholders and create effective customer meetings.
- Experience with Enterprise Performance Management solutions or similar solutions relating to data management, business intelligence, and data analytics.
- Excellent verbal and written communication skills, including the ability to chair meetings and host webinars.
- Experience using a CRM and Customer Success solution, such as Salesforce and Gainsight.
- Bachelor's degree or corresponding experience in Business, Accountancy, Finance, or a related field.
- Excellent German and English language skills.
About Jedox
Jedox is a leading provider of Enterprise Performance Management solutions, dedicated to empowering businesses to achieve their goals and succeed in a rapidly changing market. We are committed to delivering exceptional customer experiences and driving business growth through innovative solutions and expert guidance.
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