IT Support Team Lead

Vor 6 Tagen

Hamburg, Hamburg, Deutschland InterQuest Group Vollzeit

Job Summary:

We are seeking an experienced IT Support Team Lead to join our team at InterQuest Group. As a Help Desk Team Lead, you will be responsible for leading our internal IT Support team and providing general IT service and user support at all levels.

Key Responsibilities:

  • Provide IT Service and User Support: Offer technical assistance and support to users, both face-to-face and through various communication channels.
  • Log and Track Support Requests: Document and track reported issues to ensure strict SLAs are met.
  • Oversee Incident Resolution: Oversee the resolution of problems received by the IT Service Desk, escalating when necessary.
  • Troubleshoot and Diagnose Issues: Use diagnostic tools to troubleshoot problems and escalate issues as needed.
  • Liaise with Regional Offices and Suppliers: Collaborate with regional offices and third-party suppliers to resolve user support issues.

Requirements:

  • Minimum 10 Years' Experience: Minimum of 10 years' experience in IT support in a corporate environment.
  • Language Proficiency: Business-level proficiency in German and English.
  • Troubleshooting and Diagnostic Skills: Experience with troubleshooting in a corporate computing environment and investigation and diagnostic skills.
  • Technical Skills: Proficiency in Microsoft Windows 10, Microsoft Office 365 suite of applications, and Teams. Familiarity with iPhone/iPad technology and mobile apps. General user administration tasks and data/voice cabling and patching skills.
  • Experience with Intune, Autopilot, and MS Teams: Experience with Intune, Autopilot, and MS Teams.

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