IT Support Team Leader

vor 1 Monat

Hamburg, Hamburg, Deutschland Tchibo GmbH Vollzeit

Wir bleiben anders. Du auch?

Tchibo ist eines der führenden E-Commerce-Unternehmen in Deutschland. Durch den Mut, bestehende Strukturen immer wieder neu zu überdenken, haben wir uns erfolgreich etabliert. Im digitalen Bereich arbeiten wir daran, mit innovativen Technologien nachhaltige und effektive Lösungen zu entwickeln. Möchtest du uns dabei unterstützen? Bereichere unser Team mit deinen frischen Ideen.

IT Support Team Leader (m/w/d)
Vollzeit, Unbefristet

Deine Aufgaben: Du machst mit uns den Unterschied.
  • In der Rolle des IT Support Team Leaders koordinierst du die Zusammenarbeit mit einem dynamischen Team unseres Dienstleisters, das als erste Anlaufstelle für alle IT-Anfragen fungiert.
  • Unser IT-Support unterstützt unsere Mitarbeiter in verschiedenen Ländern bei sämtlichen IT-Anliegen und arbeitet eng mit unseren lokalen IT-Teams zusammen.
  • Du agierst an der Schnittstelle zwischen den Tchibo-Teams und unserem externen Dienstleister und bringst dein Fachwissen sowie deine Führungsqualitäten in die Zusammenarbeit ein.
  • In dieser Schlüsselposition optimierst du die Supportprozesse, insbesondere unseren Incident-Prozess, kontinuierlich und nutzt dabei die technologische Unterstützung unseres IT-Service-Management-Systems.
  • Unsere Service Owner und weitere Prozessverantwortliche sind deine Partner, um einen reibungslosen Ablauf des Tagesgeschäfts mit Fokus auf Incident-Management zu gewährleisten.
  • Du behältst stets die Bedürfnisse unserer internen Kunden im Blick und entwickelst sowie implementierst Maßnahmen zur Verbesserung unseres Supports.
Dein Profil: Du erfindest uns immer wieder neu.
  • Du hast ein erfolgreich abgeschlossenes Studium oder vergleichbare Qualifikationen. Erste Erfahrungen in der Leitung eines externen IT-Supports sind wünschenswert, aber nicht zwingend erforderlich.
  • Idealerweise hast du bereits Kenntnisse in IT-Service-Management-Tools oder im Incident-Management.
  • Du bist bereit, täglich exzellente technische Unterstützung für unsere Mitarbeiter zu gewährleisten.
  • Du hast eine Affinität für Prozesse und Prozessdesign und bist versiert in ITIL-Prozessen.
  • Du gehst Probleme proaktiv an und bringst Engagement für kontinuierliche Verbesserungen mit.
  • Herausforderungen bringen dich nicht aus der Ruhe, und du bist für dein Team ein stabiler Anker.
Deine Vorteile: Gemeinsam bleiben wir anders.
  • Profitiere von 30 Tagen Urlaub, flexiblen Arbeitszeiten und der Möglichkeit zur Teilzeitarbeit sowie zum Home Office.
  • Wir bieten Unterstützung für die Ferienbetreuung von Kindern und Familienservice-Angebote.
  • Freue dich auf eine gute Verkehrsanbindung und einen Fahrtkostenzuschuss.
  • Du erhältst einen Mitarbeiter-Rabatt auf alle Produkte und monatlich Kaffee deiner Wahl.
  • Für dein leibliches Wohl ist gesorgt: Mit verschiedenen Verpflegungsmöglichkeiten und kostenlosen Getränken bist du bestens versorgt.
  • In unserem Freizeitzentrum kannst du dich im Fitnessbereich fit halten.

Unsere Stelle passt zu dir? Dann freuen wir uns auf deine Bewerbung. Es geht schnell: registrieren, Unterlagen hochladen, Fragen beantworten – fertig. Ganz ohne Anschreiben.

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