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IT Support Team Lead

vor 2 Monaten


Hamburg, Hamburg, Deutschland InterQuest Group Vollzeit

IT Support Team Lead
======================

**Job Summary**

We are seeking an experienced IT Support Team Lead to join our team in Hamburg. As a key member of our IT department, you will be responsible for leading our internal IT Support team and providing general IT service and user support at all levels.

**Key Responsibilities**

* Provide general IT service and user support at all levels, both face-to-face and through various communication channels
* Log support requests and incidents, documenting and tracking reported issues to ensure strict SLAs are met
* Oversee the resolution of problems received by the IT Service Desk, escalating when necessary
* Troubleshoot problems, using diagnostic tools and escalating issues as needed
* Liaise with regional offices and third-party suppliers, collaborating to resolve user support issues

**Requirements**

* Minimum of 10 years' experience in IT support in a corporate environment
* Business level proficiency in German and English
* Troubleshooting in a corporate computing environment
* Investigation and diagnostic skills
* Experience with Microsoft Windows 10
* Proficiency in the Microsoft Office 365 suite of applications and Teams
* Familiarity with iPhone/iPad technology and mobile apps
* General user administration tasks
* Data/voice cabling and patching skills
* Experience with Intune, Autopilot and MS Teams

**About the Company**

We are a global IT services company with a strong presence in Hamburg. We are committed to delivering high-quality IT services to our clients and are looking for a talented IT Support Team Lead to join our team.