Senior Technical Project Manager

vor 4 Wochen

Ismaning, Bayern, Deutschland HERE Technologies Vollzeit

Role Overview

HERE Technologies is seeking a Principal Technical Support Engineer - Technical Project Manager, tasked with ensuring the effective delivery, adoption, and sustained engagement of HERE's technological solutions to clients. This position is pivotal in maintaining successful long-term customer relationships.
The focus will be on key strategic accounts within the Automotive sector, leveraging HERE's suite of products and services.

Collaborate with various stakeholders and manage cross-functional teams to drive complex, strategic, and large-scale customer engagements, ensuring successful delivery of projects and product launches. Coordinate all aspects of delivery throughout the engagement lifecycle, defining and executing necessary release management and quality assurance activities, including error and release management. Systematically address issues by coordinating across teams and stakeholders, ensuring alignment on criticality, providing timely executive visibility, and incorporating lessons learned into actionable follow-up plans. Engage in technical consulting assignments with customers. Work alongside sales teams to complete RFQs, translating customer needs into actionable requirements, products, and solutions. Offer direct technical expertise across one or multiple domains of knowledge. Serve as the primary technical interface for customers, ensuring their requirements are comprehensively understood across internal divisions. Provide valuable feedback to Sales, Product Marketing, and Product Management regarding current and future product requirements, acting as the voice of the customer. Be prepared to travel up to 25%, both domestically and internationally, to engage with customers and suppliers as necessary.

Candidate Profile

The ideal candidate will possess a high level of expertise in proactive technical support and project management, alongside strong leadership and commercial awareness. The following qualifications are preferred:

• A degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field.

• Over 9 years of relevant technical experience, including at least 2 years in technical project management, customer support, or similar client-facing roles.

• Practical experience in software development and troubleshooting customer-reported issues.

• Strong project management skills, particularly with large cross-functional teams; PMI PMP certification (or equivalent) is advantageous.

• Excellent consultative and organizational skills, with a proactive approach to technical support and problem-solving.

• A strong sense of ownership over customer accounts, fostering trusted partnerships.

• Solid understanding of Automotive infotainment, ADAS, in-vehicle, and cloud solutions.

• Exceptional leadership and communication skills, with the ability to influence stakeholders beyond one's immediate managerial scope and a proven track record in cross-functional collaboration.

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