Technical Customer Service Representative

vor 1 Woche


Leipzig, Sachsen, Deutschland DG timework GmbH Vollzeit
Exciting Opportunity in Technical Customer Service

We are seeking a highly skilled and motivated Technical Customer Service Representative to join our team at DG timework GmbH. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our clients and service technicians.

Your Key Responsibilities
  • Provide technical assistance to customers and service technicians via phone, email, or remote access
  • Offer expert advice on hardware and software issues, ensuring prompt and effective resolution
  • Configure and activate monitoring systems remotely, ensuring seamless system performance
  • Collaborate with on-site technicians to troubleshoot and set up complex technical systems
  • Maintain accurate and detailed records of all customer interactions and system updates
Requirements and Qualifications
  • Completed vocational training in a technical field, such as computer science or electronics
  • Proven experience in a similar customer support role, with a strong track record of delivering exceptional results
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Proficient in documentation and record-keeping, with a keen eye for detail
  • Knowledge of various computer tools and software, including [insert specific examples]
  • Ability to work flexible shifts, including evenings and weekends, as required
What We Offer
  • A supportive and dynamic work environment, with opportunities for growth and development
  • A challenging and varied role, with opportunities to work on complex technical projects
  • A competitive salary and benefits package, with opportunities for long-term employment
About Us

DG timework GmbH is a reputable and established company, with over 16 years of experience in providing temporary work solutions to clients across various industries. Our team of dedicated professionals is committed to delivering exceptional results and building long-term relationships with our clients and employees.



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