Lead Client Services Director

Vor 7 Tagen


Frankfurt am Main, Hessen, Deutschland MRM Vollzeit

Job Summary:

MRM is seeking a seasoned Client Services professional to lead our team in Germany. As a key member of our leadership team, you will be responsible for developing and maintaining strong relationships with our clients, identifying opportunities for growth, and driving business results.

The Role:

  • Manage a portfolio of key clients, ensuring their needs are met and expectations exceeded.
  • Develop and implement strategies to grow relationships and identify new business opportunities.
  • Oversee projects and campaigns across CX, CRM/Loyalty, and Technology, ensuring seamless execution and delivery.
  • Lead and mentor a high-performing client services team, fostering a culture of excellence and collaboration.
  • Contribute to new business development efforts, leveraging your expertise to drive growth and revenue.

Requirements:

  • Proven experience in a similar leadership role, with a track record of success in managing major clients and driving business growth.
  • Deep understanding of MRM's core specialisms, including Business & Digital Transformation, CX, CRM, Content, and Social Media.
  • Fluency in both German and English, with exceptional communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams, including creative, media, and technology experts.

About MRM:

MRM is a global, award-winning integrated marketing agency with a presence in over 40 offices worldwide. We specialize in creating meaningful connections between brands and their customers, leveraging data-driven insights and creative storytelling to drive business results. As part of the McCann Worldgroup and Interpublic Group, we offer a unique blend of global reach and local expertise, with a culture that values collaboration, innovation, and excellence.



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