Customer Onboarding Specialist
vor 2 Monaten
We are seeking a highly motivated and organized Customer Onboarding Specialist to join our Operations Team at Doctolib. As a key member of our team, you will be responsible for delivering an exceptional onboarding experience for our new clients. Your primary goal will be to ensure a seamless transition of our partner practices to our digital booking management system, resulting in an increase in online bookings within the first few weeks.
Your Key Responsibilities:
- You will implement marketing elements such as Google My Business and website buttons.
- You will work closely with external webmasters to ensure the implementation of these elements, and also implement buttons independently.
- You will provide exceptional customer service to our partner practices and their teams via phone and email.
- You will oversee the installation of video consultations and train our partner practices on the use of the tool.
- You will support our Project Management Team from the back office in administrative tasks.
- You will set up the Google My Business profile for our new partner practices and ensure the linking between Doctolib and the practice website.
- You will monitor the quality of onboarding for new partner practices based on predefined criteria (e.g. booking availability).
About You:
- You are passionate about customer service and motivated to drive positive change in the healthcare industry through digitalization.
- You possess a self-driven and solution-oriented work style, with excellent organizational skills.
- You are flexible, engaged, and enjoy working in a fast-paced and dynamic work environment.
- You are fluent in German and have good English language skills, with excellent communication skills.
- You are proficient in using a laptop and have a talent for working with and learning new software.
What We Offer:
- A competitive salary and monthly bonus.
- A comprehensive benefits package, including health insurance and a meal allowance.
- A 6-month onboarding program, including training and development opportunities.
- A range of training programs to enhance your skills and knowledge.
- The opportunity to work with a dynamic and innovative company, shaping the future of healthcare.
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Customer Onboarding Specialist
vor 2 Monaten
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