Customer Onboarding Specialist
vor 2 Wochen
About Doctolib
Doctolib is a leading digital health platform that values equality and diversity, welcoming applications from talented individuals who share our commitment to innovation and excellence.
Job Summary
We are seeking a highly skilled Customer Onboarding Specialist to join our Operations Team. As a key member of our team, you will be responsible for ensuring a seamless onboarding experience for our new customers, guiding them through the transition to our digital booking system and supporting their growth during their initial weeks.
Key Responsibilities
- Implement marketing strategies to enhance customer visibility and engagement
- Provide exceptional customer support and guidance to practitioners and their teams
- Collaborate with project managers to streamline administrative tasks and ensure efficient onboarding processes
- Create and manage digital profiles for new partner practices, establishing strong online presence and links between Doctolib and practice websites
- Evaluate the quality of onboarding for new partner practices based on predefined criteria
Requirements
- Passion for delivering exceptional customer service and a drive to revolutionize the healthcare industry through digital innovation
- Independent, solution-oriented work style with strong organizational skills and attention to detail
- Flexibility, dedication, and enthusiasm for working in a fast-growing, dynamic environment
- Native-level German with proficient English, and excellent communication skills
- Proficient with digital tools and software, with a willingness to learn and adapt to new programs
What We Offer
- Competitive salary and monthly bonus package
- Stock option program for all Doctolibers
- Public transport costs reimbursement
- 6-month structured onboarding program - the Doctolib Academy
- Continual training in various skills (English, soft skills, expertise)
- Transparent opportunities for internal advancement
- Solidarity Days to support healthcare charities
- Parent Care Program with extra parental leave, parent meetings, and inspiring presentations
- Modern offices promoting well-being
- Sponsored sports options
- Corporate health insurance with additional benefits
- Meal budget, healthy snacks, and regular breakfast/BBQ offerings
Language
English (en-US)
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