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Customer Support Specialist

vor 3 Monaten

Berlin, Berlin, Deutschland MILES Mobility GmbH Vollzeit
Join MILES Mobility GmbH

MILES Mobility GmbH is a prominent player in the Carsharing industry in Germany, now also offering innovative Car Subscriptions. Our mission is to foster a future where mobility is shared, sustainable, and accessible to everyone. By presenting an alternative to individual car ownership, we strive to minimize the number of vehicles on the streets and positively influence urban living.

Position: Customer Care Agent

Company: MILES Mobility GmbH

Your Responsibilities:
  • Serve as the primary contact for our clientele
  • Assist users with various inquiries related to rentals, vehicles, application functionalities, and payment methods
  • Manage customer requests through phone and email within a shift-based Service Center
  • Effectively and efficiently resolve issues
  • Compile comprehensive reports for colleagues and other departments regarding application or vehicle issues
  • Deliver exceptional service by understanding and fulfilling customer requirements
Your Qualifications:
  • Strong problem-solving abilities and a genuine passion for customer assistance
  • Outstanding communication and interpersonal skills
  • Familiarity with customer support software is advantageous
  • Proficiency in German and English; additional language skills are a plus
  • A collaborative team player with a positive outlook and commitment to superior customer service
  • Empathy and a strong desire to support customers
Why Choose MILES?
  • Attractive salary with performance-related bonuses
  • Proactive shift scheduling for optimal work-life balance
  • Comprehensive benefits including retirement plans, mobility options, fitness memberships, and corporate discounts
  • Flexible work model and a contemporary office atmosphere
  • Diverse and inclusive workforce with opportunities for personal and professional growth
  • Dedication to social responsibility and environmental sustainability