Customer Success Manager
vor 20 Stunden
We are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction, retention, and growth.
Key Responsibilities- Develop and execute customer success plans to ensure customer satisfaction and retention.
- Build and maintain strong relationships with customers to understand their business needs and provide tailored solutions.
- Collaborate with cross-functional teams to identify and address customer pain points and opportunities for growth.
- Provide exceptional customer service and support to ensure timely issue resolution and customer satisfaction.
- Conduct regular business reviews with customers to assess their progress and provide recommendations for improvement.
- 2-5 years of experience in customer-facing roles, preferably in a consulting, sales, or account management capacity.
- Proven track record of driving customer satisfaction, retention, and growth.
- Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
- Fluency in English and German, with additional languages a plus.
SAP is a leading provider of enterprise software solutions, with a global presence and a commitment to innovation and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
As a Customer Success Manager at SAP, you will have the opportunity to work with a diverse range of customers and stakeholders, and to contribute to the success of our organization. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.
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