Aktuelle Jobs im Zusammenhang mit Become a Customer Success Expert - Ratingen, Nordrhein-Westfalen - SAP
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Customer Service Representative
vor 2 Monaten
Ratingen, Nordrhein-Westfalen, Deutschland Bankpower GmbH VollzeitAbout Bankpower GmbHAs a joint venture between Deutsche Bank and ManpowerGroup, we have successfully filled vacancies in the banking, finance, and insurance sector since 1998. We create connections and are well networked within this specialized industry. Benefit from our network! We accompany you in your desire for a career change and offer you various job...
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Customer Service Representative
vor 2 Monaten
Ratingen, Nordrhein-Westfalen, Deutschland Bankpower GmbH VollzeitAbout Bankpower GmbHAs a joint venture between Deutsche Bank and ManpowerGroup, we have successfully filled vacancies in the banking, finance, and insurance sector since 1998. We create connections and are well networked within this specialized industry. Benefit from our network! We accompany you in your desire for a career change and offer you various job...
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Services Account Executive
vor 2 Wochen
Ratingen, Nordrhein-Westfalen, Deutschland SAP VollzeitDrive Business Growth with SAPWe are seeking a highly skilled Services Account Executive to join our team at SAP. As a key member of our sales organization, you will play a pivotal role in driving the development and growth of new Services business, managing strategic relationships, and representing the SAP Services organization from a sales and business...
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SAP Basis Consultant
vor 2 Monaten
Ratingen, Nordrhein-Westfalen, Deutschland All for One Group SE VollzeitAbout the RoleWe are seeking a highly skilled SAP Basis Consultant to join our team at All for One Group SE. As a key member of our SAP support team, you will be responsible for providing expert-level support and implementation services to our clients.Key ResponsibilitiesClient Support: You will be the primary point of contact for our clients, providing...
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SAP Basis Consultant
vor 2 Monaten
Ratingen, Nordrhein-Westfalen, Deutschland All for One Group SE VollzeitAbout the RoleWe are seeking a highly skilled SAP Basis Consultant to join our team at All for One Group SE. As a key member of our SAP support team, you will be responsible for providing expert-level support and implementation services to our clients.Key ResponsibilitiesClient Support: You will be the primary point of contact for our clients, providing...
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Area Sales Manager D-A-CH
vor 1 Woche
Ratingen, Nordrhein-Westfalen, Deutschland DKV Mobility Vollzeit**Job Summary**We are seeking a highly motivated and experienced Sales Professional to join our team as Area Sales Manager D-A-CH (gn). In this role, you will be responsible for acquiring new customers and retaining existing ones, while implementing measures to promote business growth.Key Responsibilities:Acquire new customers and develop strategic...
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Telesales Agent
vor 2 Monaten
Ratingen, Nordrhein-Westfalen, Deutschland DKV Mobility VollzeitAbout the RoleWe are seeking a highly motivated and experienced Telesales Agent to join our team at DKV Mobility. As a Telesales Agent, you will be responsible for acquiring new customers and growing our business through outbound telephony.Key ResponsibilitiesAcquire new customers through outbound telephony, utilizing sales techniques and product knowledge...
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Telesales Agent
vor 2 Monaten
Ratingen, Nordrhein-Westfalen, Deutschland DKV Mobility VollzeitAbout the RoleWe are seeking a highly motivated and experienced Telesales Agent to join our team at DKV Mobility. As a Telesales Agent, you will be responsible for acquiring new customers and growing our business through outbound telephony.Key ResponsibilitiesAcquire new customers through outbound telephony, utilizing sales techniques and product knowledge...
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Area Sales Manager D-A-CH
vor 4 Wochen
Ratingen, Nordrhein-Westfalen, Deutschland DKV Mobility VollzeitAbout the RoleWe are seeking a highly motivated and experienced Area Sales Manager to join our team at DKV Mobility. As a key member of our sales team, you will be responsible for driving business growth and developing strong relationships with our customers in the D-A-CH region.Key ResponsibilitiesAcquire new customers and maintain existing relationships to...
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Area Sales Manager D-A-CH
vor 4 Wochen
Ratingen, Nordrhein-Westfalen, Deutschland DKV Mobility VollzeitAbout the RoleWe are seeking a highly motivated and experienced Area Sales Manager to join our team at DKV Mobility. As a key member of our sales team, you will be responsible for driving business growth and developing strong relationships with our customers in the D-A-CH region.Key ResponsibilitiesAcquire new customers and maintain existing relationships to...
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Senior Account Executive
vor 1 Woche
Ratingen, Nordrhein-Westfalen, Deutschland SAP VollzeitDrive Business Growth as a Services Senior Account ExecutiveAt SAP, we're seeking a seasoned Services Senior Account Executive to play a pivotal role in driving the development and growth of new Services business. As a key member of our team, you'll manage strategic relationships, represent the SAP Services organization from a sales and business development...
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Area Sales Manager D-A-CH
vor 3 Wochen
Ratingen, Nordrhein-Westfalen, Deutschland DKV Mobility VollzeitAbout the RoleWe are seeking a highly motivated and experienced Area Sales Manager to join our team at DKV Mobility. As a key member of our sales team, you will be responsible for driving sales growth and expanding our customer base in the D-A-CH region.Key ResponsibilitiesAcquire new customers and maintain existing relationships to drive sales...
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Area Sales Manager D-A-CH
vor 3 Wochen
Ratingen, Nordrhein-Westfalen, Deutschland DKV Mobility VollzeitAbout the RoleWe are seeking a highly motivated and experienced Area Sales Manager to join our team at DKV Mobility. As a key member of our sales team, you will be responsible for driving sales growth and expanding our customer base in the D-A-CH region.Key ResponsibilitiesAcquire new customers and maintain existing relationships to drive sales...
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Customer Service Representative
vor 4 Wochen
Ratingen, Nordrhein-Westfalen, Deutschland Ardo VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Service Officer to join our team at Ardo. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service and support to our global customer base.Key ResponsibilitiesProvide timely and effective customer service and support to our global...
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Customer Service Representative
vor 4 Wochen
Ratingen, Nordrhein-Westfalen, Deutschland Ardo VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Service Officer to join our team at Ardo. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service and support to our global customer base.Key ResponsibilitiesProvide timely and effective customer service and support to our global...
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Customer Service Representative
vor 2 Wochen
Ratingen, Nordrhein-Westfalen, Deutschland Ardo VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Service Officer to join our team at Ardo. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service and support to our global customer base.Key ResponsibilitiesProvide timely and effective customer service and support to our global...
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Customer Service Representative
vor 2 Wochen
Ratingen, Nordrhein-Westfalen, Deutschland Ardo VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Service Officer to join our team at Ardo. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service and support to our global customer base.Key ResponsibilitiesProvide timely and effective customer service and support to our global...
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Platform Consultant
Vor 5 Tagen
Ratingen, Nordrhein-Westfalen, Deutschland FNZ Group VollzeitAbout the RoleAt the FNZ Group, we are looking for a highly skilled Platform Consultant to join our Solution Consulting team. As a Platform Consultant, you will play a critical role in providing high-value services to our existing and potential customers.Key Responsibilities:Work with customers to define proposition and product requirements, providing market...
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Services Account Executive
vor 1 Woche
Ratingen, Nordrhein-Westfalen, Deutschland SAP VollzeitDrive Business Growth with SAP ServicesWe are seeking a highly skilled Services Account Executive to join our Retail Industry Division in Germany. As a key member of our team, you will play a pivotal role in driving the development and growth of new Services business, managing strategic relationships, and representing the SAP Services organization from a...
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Area Sales Manager D-A-CH
vor 4 Wochen
Ratingen, Nordrhein-Westfalen, Deutschland DKV Mobility VollzeitAbout the RoleWe are seeking a highly motivated and experienced Area Sales Manager to join our team at DKV Mobility. As a key member of our sales team, you will be responsible for driving sales growth and expanding our customer base in the D-A-CH region.Key ResponsibilitiesAcquire new customers and maintain existing relationships to drive sales...
Become a Customer Success Expert
vor 3 Monaten
Shape the Future with SAP
At SAP, we cultivate an environment that empowers you to unlock your potential and contribute to innovative advancements. Our culture emphasizes diversity, flexibility, and continuous development, enabling our employees to thrive. By focusing on future-oriented solutions, we strive to create a workplace that prioritizes collaboration, personal growth, and a range of benefits.
Your Role as a Customer Success Manager (m/f/d)
As a member of our Customer Success team, you will initially engage in the esteemed SAP Academy for Customer Success. This dynamic program spans 10 months and is designed to equip you with essential skills and a robust foundation for a prosperous career. Following this enriching experience in a globally diverse and supportive environment, you will transition into the rewarding role of a Customer Success Manager (m/f/d).
Upon successful completion of the SAP Academy program, you will select one of two exciting career trajectories:
The Specialist Customer Success Manager (S-CSM) (m/f/d) collaborates directly with clients to guide them on their business journey with our solutions. The S-CSM focuses on enhancing customer satisfaction, retention, renewals, references, and sales promotions for Cloud products within their designated solution portfolio. They monitor critical customer milestones throughout the customer lifecycle and are expected to maintain strategic customer relationships within the portfolio.
The Enterprise Customer Success Manager (E-CSM) (m/f/d) acts as the customer's advisor on SAP solution capabilities and advantages. They oversee the complete customer journey from discovery to value realization, concentrating on the adoption and utilization of SAP solutions. The E-CSM serves as a strategic partner for the customer, assisting in defining and achieving customer transformations and successful business outcomes. They coordinate the broader account team and partner network to deliver customized solutions.
Your selected path, whether as a Specialist Customer Success Manager (S-CSM) or an Enterprise Customer Success Manager (E-CSM), will be determined by your work experience and performance during our selection process. We customize your career development to align with your unique strengths and capabilities.
Key Responsibilities:
- Participate in a comprehensive 10-month learning and application program that includes classroom instruction and practical experience with your CSM team to facilitate your onboarding for the CSM role.
- Engage in multidimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology understanding, as well as solution/industry knowledge.
- For E-CSM: Enhance skills in consulting complex global transformations and driving customer outcomes, renewals, contract extensions, and upsells.
- For S-CSM: Improve solution portfolio skills, effective customer retention, and driving value realizations.
- Receive onboarding in your local market environment with on-the-job training and mentoring by an experienced CSM expert, providing you with opportunities to work behind the scenes and directly with customers.
The Academy program will broaden your understanding of SAP and the Customer Success domain, equipping you with the necessary professional experience. You will be offered full-time employment from day one with hands-on learning applications for your role. Upon successful completion of the program, you will assume a direct CSM role with customer interaction in your customer sector and continue to receive mentoring and coaching support to accelerate your professional growth.
Qualifications:
- 2-5 years of experience supporting customers and business transformation processes, ideally in consulting, sales, and/or account management or business functions involving solution and escalation management.
- Experience in consulting or leading complex global restructurings.
- Strong communication skills, fluent in English and German, with other languages being advantageous.
- Interpersonal skills such as curiosity, active listening, professional demeanor, empathy, and a can-do attitude.
- Proven ability to collaborate in a complex work environment with various stakeholders and business areas.
- Strong business acumen including demonstrated knowledge of business processes and/or industries.
About SAP Academy for Customer Success:
The SAP Academy for Customer Success is a premier training program designed to develop the next generation of sales professionals. This dynamic, challenging program will provide you with the inspiration and tools needed for success in sales and pave the way for a fulfilling career at SAP.
With our portfolio of leading cloud-based products and services, you can assist customers in solving their specific business challenges. You can expect a competitive salary with performance-based components and other great benefits.
SAP employees in various regions can customize their work according to country-specific policies and regulations, balancing office and remote work. Our hybrid work structure typically involves three days per week in the office or on-site with customers or partners.
During these intensive program phases, full engagement and attendance of all participants are crucial to ensure maximum learning success. It is recommended not to plan any vacations during the program phases.
Inclusion Drives Our Success:
In our culture of inclusion, health and well-being are paramount. Flexible work models ensure that everyone, regardless of background, feels included and can perform at their best. At SAP, we believe that we grow stronger through the unique skills and qualities that each individual brings to our company. We invest in our employees to boost their confidence and help them unleash their full potential. We prioritize nurturing all talents to create a better and fairer world. SAP is proud to be an advocate for equal opportunity employment and actively promotes it.
