Client Relations Specialist
vor 4 Wochen
Position:
Client Service Partner
Location:
Wiesbaden
Working Hours:
Monday to Friday - 8am - 5pm
Hybrid
As a Client Service Partner, your primary responsibility will be to deliver exceptional business-to-business support, manage order processing, and oversee a portfolio of digital assets.
This position is ideal for individuals who are tech-savvy and interested in a career involving innovative technology and global online branding.
Key Responsibilities:
- Cultivating and sustaining client relationships by offering outstanding service to both internal and external stakeholders
- Delivering service assistance for accounts (addressing service inquiries, billing questions, and conducting research for specific client needs)
- Overseeing a collection of domain names, trademarks, and brand protection initiatives to safeguard and enhance their global online presence
- Processing and fulfilling orders, partnering with clients to establish trust and reliability
- Identifying potential revenue streams and enhancements to product offerings
- Collaborating with Service Support teams to fulfill internal and external customer orders
- Supporting Product Managers with brand launches, troubleshooting, product development, and problem resolution
- Keeping clients informed about industry developments and new product offerings
- Conducting research and analysis of customer data
- Facilitating online demonstrations for clients and sales personnel
- Proficiency in English and Spanish is essential; German is a plus
- Previous experience in a customer service-focused role is beneficial
- Excellent written and verbal communication abilities
- Strong skills in Microsoft Office, including Excel, Word, and Outlook
- Capability to work independently as well as collaboratively
- Exceptional organizational skills with the ability to prioritize tasks effectively in a fast-paced environment
- Proven track record of delivering quality results with meticulous attention to detail
- Ability to communicate directly, openly, and honestly with clients and colleagues
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