Client Relations Specialist

vor 4 Wochen


Frankfurt am Main, Hessen, Deutschland CSC (Corporation Service Company) Vollzeit

Position:
Client Service Partner

Location:
Wiesbaden

Work Schedule:
Monday to Friday - 8am - 5pm

Hybrid


As a Client Service Partner, your primary role will be to deliver exceptional business-to-business support, manage order processing, and oversee a portfolio of digital assets.

You will also collaborate closely with the Product Manager on various tasks.

This position is ideal for individuals who are tech-savvy and are looking to build a career in a dynamic environment focused on innovative technology and global branding.


Key Responsibilities:

  • Cultivating and sustaining client relationships through outstanding service to both internal and external stakeholders
  • Providing account support (addressing service inquiries, billing questions, and conducting research for specific client needs)
  • Overseeing a portfolio of domain names, trademarks, and brand protection initiatives to safeguard and enhance global internet brands
  • Processing orders and collaborating with clients to establish trust and reliability
  • Identifying potential revenue streams and enhancements to existing product lines
  • Working in tandem with Service Support teams to fulfill both internal and external customer orders
  • Assisting Product Managers with brand launches, troubleshooting, product development, and problem resolution
  • Keeping clients informed about industry developments and new product offerings
  • Conducting research and analysis of customer data
  • Facilitating online demonstrations for clients and sales personnel
What qualifications and skills are necessary?

  • Proficiency in English and Spanish; knowledge of German is a plus
  • Previous experience in a customer service-focused role is beneficial
  • Excellent written and verbal communication abilities
  • Strong proficiency in Microsoft Office applications, including Excel, Word, and Outlook
  • Capability to work autonomously as well as collaboratively within a team
  • Exceptional organizational skills with the ability to prioritize tasks effectively in a fast-paced environment
  • Proven track record of delivering high-quality results with meticulous attention to detail
  • Ability to communicate directly, openly, and honestly with clients and colleagues


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