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Client Relations Specialist

vor 2 Monaten

Frankfurt am Main, Hessen, Deutschland CSC (Corporation Service Company) Vollzeit

Position:
Client Service Partner

Location:
Wiesbaden

Work Schedule:
Monday to Friday - 8am - 5pm

Hybrid


As a Client Service Partner, your primary role will be to deliver exceptional business-to-business support, process and fulfill orders, and oversee a portfolio of digital assets.

You will also collaborate with the Product Manager on various tasks.

This position is ideal for individuals who are tech-savvy and aspire to work with innovative technology and global online branding.


Key Responsibilities:

  • Cultivating and sustaining client relationships by delivering outstanding service to both internal and external stakeholders
  • Offering service assistance for accounts (addressing service inquiries, billing questions, and conducting research for specific client needs)
  • Overseeing a portfolio of domain names, trademarks, and brand protection initiatives to safeguard and enhance their global online presence
  • Processing and fulfilling orders, partnering with clients to establish trust and reliability
  • Identifying new revenue streams and enhancements to product offerings
  • Collaborating with Service Support teams to fulfill internal and external customer orders
  • Supporting Product Managers with brand launches, troubleshooting, product development, and problem resolution
  • Staying informed about industry developments and communicating new product offerings to clients
  • Conducting research and analysis of customer data
  • Performing online demonstrations for clients and sales personnel
What qualifications and skills are required?

  • Proficiency in English and Spanish; knowledge of German is a plus
  • Previous experience in a customer service-focused role is beneficial
  • Excellent written and verbal communication abilities
  • Strong skills in Microsoft Office, including Excel, Word, and Outlook
  • Capability to work autonomously as well as collaboratively within a team
  • Exceptional organizational skills with the ability to prioritize tasks effectively in a fast-paced environment
  • Proven track record of delivering quality results with meticulous attention to detail
  • Ability to communicate directly, openly, and honestly with clients and colleagues