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Client Relations Specialist

vor 2 Monaten

Frankfurt am Main, Hessen, Deutschland CSC (Corporation Service Company) Vollzeit

Position:
Client Service Partner

Location:
Wiesbaden

Working Hours:
Monday to Friday - 8am - 5pm

Hybrid


As a Client Service Partner, your primary responsibility will be to deliver exceptional business-to-business support, manage order fulfillment, and oversee a diverse portfolio of digital assets.

You will collaborate closely with the Product Manager on various tasks.

This position is ideal for individuals who are adept with technology and are interested in a career that involves innovative digital solutions and global branding.


Key Responsibilities:

  • Cultivating and sustaining client relationships by delivering outstanding service to both internal and external stakeholders
  • Offering support for account management (addressing service inquiries, invoicing concerns, and conducting research for specific client needs)
  • Overseeing a portfolio of domain names, trademarks, and brand protection initiatives to safeguard and enhance global internet identities
  • Processing orders and collaborating with clients to establish trust and reliability
  • Identifying potential revenue streams and enhancements to service offerings
  • Working in tandem with Service Support teams to fulfill customer orders efficiently
  • Assisting Product Managers with brand launches, troubleshooting, and product development
  • Keeping clients informed about industry developments and new product offerings
  • Conducting research and analysis of customer data
  • Facilitating online demonstrations for clients and sales personnel
What qualifications and skills are required?

  • Proficiency in English and Spanish is essential; knowledge of German is advantageous
  • Previous experience in a customer service-focused role is beneficial
  • Excellent written and verbal communication abilities
  • Strong proficiency in Microsoft Office applications, including Excel, Word, and Outlook
  • Capability to work autonomously as well as collaboratively within a team
  • Exceptional organizational skills with the capacity to prioritize tasks effectively in a fast-paced environment
  • Proven track record of delivering high-quality results with meticulous attention to detail
  • Ability to communicate directly, openly, and honestly with clients and colleagues