Customer Support Specialist

vor 4 Wochen

Berlin, Berlin, Deutschland SIDES (SimplyDelivery GmbH) Vollzeit
About the Role

We are seeking a highly motivated and customer-focused individual to join our Support Team as a Customer Support Associate. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Document customer interactions and feedback to improve our support processes
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to customers
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in using customer support software and tools
  • High school diploma or equivalent required; degree in a related field preferred
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • Competitive salary and benefits package
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.

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