Customer Service Tooling Intern

Vor 7 Tagen

Berlin, Berlin, Deutschland Digital Charging Solutions GmbH Vollzeit
About the Role

We are seeking a highly motivated and detail-oriented Customer Service Tooling Intern to join our team at Digital Charging Solutions GmbH. As a key member of our customer service team, you will play a crucial role in supporting the maintenance and iterative development of our customer service tools.

Key Responsibilities
  • Support the maintenance and iterative development of our customer service tools, including Zendesk, Chatbot, FAQ, and internal database.
  • Improve the system by finding solutions for new requirements or bugs of the internal tools.
  • Work with our customer service team to identify tooling challenges and support the development of solutions with a strong customer focus to increase efficiency and customer satisfaction.
  • Work on continuous improvement of customer service, FAQ, and other content based in a data-driven environment.
  • Assist in prioritizing and processing internal service tickets and access management requests.
  • Develop and update documentation and resources related to customer service tools and processes.
Requirements
  • Currently enrolled in the 2nd half of a degree program, or graduated in engineering, business administration, or a comparable field with an analytical focus.
  • Able to work as a full-time intern in our Berlin office for a duration of 9-12 months.
  • Ideally first experiences in customer service.
  • Ability to understand and support the resolution of technical challenges on multiple internal and external tools.
  • Analytical expertise, strong problem-solving skills.
  • Comfortable working within a high-paced, impact-driven environment and getting hands-on to get projects to move forward.
  • Team player, positive attitude, and high level of professionalism.
  • Solid interpersonal and intercultural skill set with the ability to collaborate and positively influence diverse stakeholders.
  • Excellent written and verbal English communication skills.
  • Curious and determined to gain further insights into the e-Mobility business.
What We Offer
  • A unique opportunity to work on products and services with a high social impact.
  • An international team of talented people who love what they do and live a collaborative spirit.
  • An open-minded culture with room for growth and the freedom to bring in own ideas.
  • Subsidized gym membership, subsidized office lunch benefit, monthly mobility budget, and much more.
  • Modern, sunny offices in Berlin and Munich.
  • Up to 3 days of home office in a week.

We acknowledge the value of diversity, promote equality, and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity, or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration.

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