Customer Service Tooling Intern
vor 3 Wochen
Intern in Customer Service Tooling (f/m/d) at Digital Charging Solutions GmbH
Shape the Future of Mobility
At Digital Charging Solutions GmbH, we are committed to pioneering the electric mobility landscape. Our international team shares a unified vision to revolutionize the automotive sector by making charging straightforward and user-friendly. We specialize in creating tailored public charging solutions for automotive manufacturers and fleet managers, facilitating seamless access to various Charge Point Operators (CPO) networks for electric vehicle drivers.
Your Role- Assist in the upkeep and progressive enhancement of our customer service platforms (including Zendesk, Chatbot, FAQ, and internal databases).
- Identify and implement solutions for new demands or issues within our internal tools.
- Collaborate with the customer service team to pinpoint tooling obstacles and aid in crafting solutions that prioritize customer satisfaction and operational efficiency.
- Engage in the ongoing enhancement of customer service content, FAQs, and other resources within a data-centric framework.
- Help prioritize and manage internal service requests and access management tasks.
- Create and refine documentation and resources related to customer service tools and procedures.
- Currently pursuing or recently completed a degree in engineering, business administration, or a related field with a focus on analytics.
- Able to commit to a full-time internship role.
- Preferably possesses initial experience in customer service.
- Capable of understanding and assisting in resolving technical challenges across various internal and external platforms.
- Demonstrates analytical skills and strong problem-solving capabilities.
- Comfortable in a fast-paced, impact-oriented environment, taking initiative to advance projects.
- A collaborative team player with a positive demeanor and high professionalism.
- Possesses strong interpersonal and intercultural skills to effectively engage with diverse stakeholders.
- Excellent written and verbal communication skills in English.
- Curious and eager to deepen understanding of the e-Mobility sector.
- An exceptional opportunity that merges the dynamic environment of a start-up with the robust backing of industry leaders.
- Engagement in projects and services that have a significant social impact.
- A diverse international team passionate about their work and committed to collaboration.
- A culture that values openness, growth, and the freedom to contribute innovative ideas.
- Benefits including a subsidized gym membership, office lunch program, monthly mobility allowance, and more.
- Modern office spaces designed for comfort and productivity.
- Flexible work arrangements including the option for remote work.
At Digital Charging Solutions GmbH, we recognize the importance of diversity and are dedicated to fostering an inclusive workplace that respects and values every individual, regardless of their background.
Connect with UsIf you are enthusiastic about contributing to the evolution of e-mobility, we encourage you to submit your application, including your CV and a motivational statement.
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