Aktuelle Jobs im Zusammenhang mit Customer Service Tooling Intern - Berlin, Berlin - Digital Charging Solutions GmbH
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Customer Service Representative Dutch
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Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAbout the JobWe are seeking a highly motivated and customer-oriented individual to join our team at Workstation Customer Care as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our customers, ensuring their e-scooter rental experience is seamless and enjoyable.Key ResponsibilitiesVerify customer...
Customer Service Tooling Intern
vor 2 Monaten
Company: Digital Charging Solutions GmbH
Position: Intern Customer Service Tooling (f/m/d)
Your Responsibilities- Assist in the upkeep and progressive enhancement of our customer service platforms, including tools like Zendesk, Chatbot, and internal databases.
- Identify and implement solutions for new requirements or issues within our internal systems.
- Collaborate with the customer service team to pinpoint tooling obstacles and contribute to the development of solutions that enhance efficiency and customer satisfaction.
- Engage in the ongoing refinement of customer service content, FAQs, and other resources based on a data-driven approach.
- Help prioritize and manage internal service requests and access management tasks.
- Create and revise documentation and resources related to customer service tools and processes.
- Currently pursuing or recently completed a degree in engineering, business administration, or a related field with a focus on analytical skills.
- Able to commit to a full-time internship role.
- Preferably has some prior experience in customer service.
- Capable of understanding and assisting in the resolution of technical challenges across various internal and external tools.
- Possesses strong analytical and problem-solving abilities.
- Comfortable in a fast-paced, impact-oriented environment and willing to take initiative to drive projects forward.
- A collaborative team player with a positive attitude and a high degree of professionalism.
- Strong interpersonal and intercultural skills, with the ability to effectively engage diverse stakeholders.
- Excellent written and verbal communication skills in English.
- Curious and eager to gain deeper insights into the e-Mobility sector.
- An exceptional opportunity that combines the dynamic nature of a start-up with the resources of established industry leaders.
- Engagement in projects and services that have a significant social impact.
- A diverse international team of passionate professionals who thrive on collaboration.
- A culture that encourages openness, growth, and the sharing of innovative ideas.
- Additional benefits including subsidized gym memberships, meal allowances, and a monthly mobility budget.
- Modern office environments designed for comfort and productivity.
- Flexible work arrangements, including options for remote work.
At Digital Charging Solutions GmbH, we value diversity and are committed to creating an inclusive workplace that respects and welcomes individuals from all backgrounds.
Next StepsIf you are interested in contributing to the evolution of e-mobility, we encourage you to submit your application along with your CV and a motivational statement.
