Retail Training Specialist
vor 2 Wochen
About the Role
We are seeking a highly skilled Retail Training Specialist to join our team at BV Germany GmbH. As a Retail Training Specialist, you will play a pivotal role in supporting the Retail Teams for Germany, Austria, and Switzerland.
Key Responsibilities
- Implement Northern Europe training initiatives ensuring consistent execution in DACH stores.
- Support Retail Training Manager Northern Europe to deploy corporate training courses and modules covering product, retail skill and customer service training, as well as mystery shopping monitoring.
- Conduct timely induction sessions for all new hires (retail and DACH head office).
- Review and manage all training materials to make sure it aligns with HQ standard and adapt, if necessary, to local markets.
- Support the Retail Career Program for Brand Ambassadors and Styling Advisors, delivering training to ensure the individuals' development and empowerment.
- Deliver focused training sessions for the store based on local needs (with focus on Brand, Products, Selling, Customer Service & CRM topics).
- Manage training logistics (training material interpretation & preparation, classroom settings, venue rental, IT equipment).
Follow-up and Evaluation
- Promote and follow-up on digital training platform, monitor the usage of training material.
- Develop follow-up tools for the participants and on-the-job check, regularly gathering feedback.
- Support and coach retail management in delivering constructive training feedback and actions.
- Conduct regular store visits to understand training needs, address quick wins and share best practices.
- Consolidate and update training databases (attendance, participant name, training dates, programs, records, evaluations etc.).
- Conduct training related reports to key stakeholders.
Training Needs Analysis
- Work with Retail Training Manager Northern Europe and local HR and Retail Managers to understand and identify the retail teams' training needs.
- Complete the annual training schedule monthly according to field visits and in-depth observation and discussions with the teams.
- Proactively and regularly analyses the local markets' training needs and work out the training plan and localization on the training programs and execution.
Requirements
- 3 to 5 years training experience preferably in the retail industry or consultancy company with exposure in facilitation and content development.
- Inspiring, adaptable, energetic, and passionate.
- Excellent communication and organization skills.
- Strong time and task management skills, able to work independently.
- Proactive team player, with a problem-solving attitude.
- Fluent in German and English.
- Proficient in MS Office functionalities & e-learning platform.
- Up to 80 % in Store / travel required.
About Us
BV Germany GmbH is a leading luxury goods company that offers endless possibilities to learn and grow. We are committed to fostering internal mobility and promoting leadership skills. Our common vision is to create a stimulating and fulfilling workplace environment that values diversity and inclusion.
We are an equal opportunities employer and welcome applications from all qualified candidates, regardless of their background. We believe that diversity enriches the workplace and helps us adapt to a changing world.
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