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Retail Learning Specialist
vor 2 Monaten
OBJECTIVE
To create and implement a comprehensive training strategy for the Northern Europe boutique and partner network. Collaborate with Boutique Managers, Learning & Development (L&D) Manager, and HR to serve as the training liaison for the Commercial Director. Deliver engaging, impactful, and consistent training through various methods including in-store sessions, classroom training, and e-learning platforms.
KEY RESPONSIBILITIES
Retail Training Strategy
Collaborate with the L&D manager to establish a localized learning and development plan for retail and partners that aligns with the broader retail and global training strategies.
Participate in the creation of innovative training modules and tools in partnership with the international training team.
Ensure effective communication with the central training department.
Assess the performance and skills of the retail team to identify training needs at both individual and organizational levels.
Work alongside the L&D manager to develop and oversee the annual retail training budget based on established priorities.
Trainer Responsibilities
Organize and conduct training sessions according to the local training plan, managing logistics, venues, and administrative processes to ensure a seamless development experience for retail and partners.
Distribute training materials as necessary for each program, including new eLearning content.
Facilitate training for the retail and partner community in collaboration with L&D and marketing departments, covering product training (Watches, Jewelry, Accessories/Fragrances) as well as Maison Culture Training and onboarding processes.
Adapt international retail training content as needed and develop original content, creating meaningful presentations based on local training demands.
Foster internal training communication.
Provide ongoing training support and follow-up within the boutique.
Promote and monitor the use of online training tools across the retail community.
Retail Training Business Partner:
Oversee the onboarding process for the retail community to ensure successful integration into the boutique. Guide and support new employees to facilitate a smooth transition.
Develop, maintain, and analyze reporting tools for training and coaching execution and monitoring.
Cultivate strong relationships with HR Business Partners, area managers, and sales managers.
CANDIDATE PROFILE
Required Experience: Minimum of 3 years in retail business, hospitality, retail training, or Learning & Development roles with a focus on retail sales.
Education: Professional certification in training or coaching is advantageous.
Technical Skills / Abilities / Languages:
Proficient in MS Office, particularly PowerPoint.
Fluent in both German and English (spoken and written).
Key Competencies and Skills:
Exceptional communicator with strong intercultural skills, capable of inspiring retail and commercial teams.
People-oriented and empathetic training partner.
Results-driven, solution-oriented, and creative thinker.
Adaptable and flexible.
Able to work independently with strong organizational skills, understanding business requirements within a luxury environment.
Willingness to travel within a decentralized market.
