Customer Support Specialist

vor 4 Wochen

Erlangen, Bayern, Deutschland ADECCO Vollzeit

Position: Service Desk Analyst

Company: Adecco

Key Responsibilities

  • Manage and resolve reported issues via telephone or written communication
  • Oversee the ticketing system
  • Track the status of orders
  • Record all actions taken during the support process

Candidate Profile

  • Experience in customer support is preferred
  • Familiarity with MS-Office applications
  • Interest in IT-related tasks
  • Availability to work in shifts (morning/evening) and on public holidays
  • Proficient in both German and English

What We Offer

  • Opportunity to work with a respected local client
  • Permanent employment contract
  • High likelihood of long-term placement
  • Competitive hourly wage up to 20€
  • Additional payments (holiday and vacation bonuses)
  • Option to work remotely (approximately 50%)
  • Compensatory time off for overtime
  • Professional assistance from our Adecco team in Nuremberg

We encourage you to submit your resume through our online application platform. We value diverse applications that contribute to our company’s growth.

Contact Information

For further inquiries regarding this position, please reach out to the designated contact person.

Frequently Asked Questions about Recruitment at Adecco

What is direct recruitment?

Direct recruitment involves the employment agency identifying qualified candidates for specific roles within a company and facilitating the connection. Once placement is completed, the agency's involvement concludes.

Is there a cost for recruitment?

Applicants can access recruitment services at Adecco free of charge. Companies utilizing recruitment services incur a fee for each successfully placed candidate.

How does recruitment differ from temporary work?

In recruitment, the candidate is directly hired by the company advertising the position after successful placement through the agency. The agency's role ends at that point.

In contrast, temporary work involves the candidate being employed by Adecco and assigned to various client companies on a temporary basis.

How do I apply for recruitment?

Explore our recruitment job listings. By selecting 'Apply Now,' you can submit your application directly for the position. We will assist you throughout the subsequent application process.

Additionally, you may proactively apply at any time. We will propose suitable positions and guide you through the application process. Our branches are available to provide support.

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