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Customer Support Specialist

vor 3 Monaten

Erlangen, Bayern, Deutschland ADECCO Vollzeit

Position: Service Desk Analyst

Company: Adecco

Responsibilities

  • Addressing and managing reported issues via phone or written communication
  • Overseeing the ticketing system
  • Tracking the status of orders
  • Recording all actions taken during the support process

Qualifications

  • Experience in customer support is beneficial
  • Basic proficiency in MS-Office applications
  • Interest in IT-related tasks
  • Availability to work shifts (morning/evening) and on holidays
  • Proficient in both German and English

Benefits

  • Engagement with a respected local client
  • Permanent employment contract offered
  • High likelihood of permanent placement
  • Competitive compensation up to 20€/hour
  • Additional payments (holiday and vacation bonuses)
  • Option to work remotely (approximately 50%)
  • Time off for any overtime worked
  • Professional assistance from the Adecco team in Nuremberg

We encourage candidates to submit their resumes through our online application platform. We value diverse applications that contribute to our organization.

Contact Information

For additional inquiries regarding this position, please reach out to the designated contact person.

Recruitment FAQs

What is direct recruitment?

Direct recruitment involves the employment agency identifying suitable candidates for specific roles within a company and facilitating the connection. Once placement is achieved, the agency's involvement concludes.

Is there a fee for recruitment services?

Recruitment services are always free for applicants at Adecco. Companies utilizing recruitment services incur a fee for each successfully placed candidate.

How does recruitment differ from temporary employment?

In recruitment, the candidate is permanently hired by the company advertising the position after successful placement through our agency. The agency's role ends at that point.

In contrast, temporary employment means the candidate is employed by Adecco and assigned to various client companies on a temporary basis.

How can I apply for recruitment?

Explore our recruitment job listings. By selecting 'Apply Now,' you can directly submit your application for the position. We will assist you throughout the company's application process.

Additionally, you may apply proactively at any time. We will recommend suitable roles and guide you through the application process. Our branches are available to provide support.