Total Experience Solutions Manager
vor 1 Woche
About diva-e
divea-e is a leading Transactional Experience Partner (TXP) that creates digital experiences that drive business growth and customer engagement. With over 20 years of experience, we deliver E-Business solutions for top brands like FC Bayern München, Carl Zeiss, EDEKA, E.ON, Lieferando, and Ravensburger.
We have a strong company culture that values respect, trust, and responsibility. Our teams work together to achieve common goals, and we prioritize work-life balance to ensure our employees can maintain a healthy balance between work and personal life.
About the Role
We are seeking a highly skilled Digital Experience Strategist to join our team in Hamburg. As a Digital Experience Strategist, you will play a key role in shaping and optimizing the entire digital user experience. You will work closely with our content, paid advertising, SEO, and experience teams to develop innovative strategies for complex customer projects.
Key Responsibilities
- Develop and implement product management strategies for our Total Experience solutions portfolio.
- Establish our thought leadership in the Total Experience space.
- Develop and execute customer-centric go-to-market strategies for our Total Experience services.
- Represent diva-e at pitches, customer meetings, and events to position us as a market leader in CX and Total Experience.
- Identify market trends and analyze customer feedback to optimize our portfolio.
- Support sales and customer success management in creating proposals and presentations.
Requirements
- Proven experience in digital product management and services, including customer experience, digital growth, and full-funnel marketing.
- Experience in product management or product marketing, as well as sales or consulting with large customers.
- Strong communication and presentation skills, with the ability to present complex topics to large audiences.
- International experience is a plus.
What We Offer
We offer a dynamic and collaborative work environment, with opportunities for professional growth and development. Our employees enjoy flexible working arrangements, including remote work options, and a comprehensive benefits package. We prioritize work-life balance and offer a range of benefits to support our employees' well-being.
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