IT Service Desk Support Specialist
vor 1 Tag
Infinity Quest is seeking a highly skilled Service Desk Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our end-users, ensuring that incidents and service requests are resolved efficiently and effectively.
Key Responsibilities:- Manage Service Desk activities, including incident and service request process handling, liaison with the Service Manager, and development of operational reports.
- Log and triage incidents in ITSM, and track tickets to ensure resolution within SLA.
- Provide excellent communication and conversation skills in English, with a Versant Score of 70.
- Collaborate with the designated Change lead and other teams to ensure seamless service delivery.
- Analyze ticket trends and provide reports with improvement actions.
- Attend voice calls and maintain good documentation skills.
- Use Remote Desktop to assist end-users and possess good knowledge of O365 products.
- Monitor the Incident Management queue and update the incident management system.
- Proactive problem management and vendor management skills are an added advantage.
Requirements:
- Graduate with a minimum of 3+ years of experience in service desk operations.
- Excellent communication and conversation skills in English.
- Good knowledge of Incident, Change, and Problem Management.
- Experience with ITSM tools and O365 products.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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