Aktuelle Jobs im Zusammenhang mit IT Service Desk Support Specialist - Hannover, Niedersachsen - Infinity Quest
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Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG VollzeitAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical assistance to our employees, analyzing and resolving IT issues, and updating our knowledge base and documentation.Key ResponsibilitiesProvide technical support to...
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IT Support Specialist
vor 2 Monaten
Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG VollzeitAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical assistance to our employees, analyzing and resolving IT issues, and updating our knowledge base and documentation.Key ResponsibilitiesProvide technical support to...
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IT Support Specialist
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Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG VollzeitAbout the Role:We are seeking a highly skilled IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical support to our employees, analyzing and resolving IT issues, and updating our knowledge base and documentation.Key Responsibilities:Provide technical support to...
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IT Support Specialist
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Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG VollzeitAbout the Role:We are seeking a highly skilled IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical support to our employees, analyzing and resolving IT issues, and updating our knowledge base and documentation.Key Responsibilities:Provide technical support to...
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IT Support Specialist
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Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG VollzeitAbout the Role:We are seeking a highly skilled IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical support to our employees, analyzing and resolving IT issues, and updating our knowledge base and documentation.Key Responsibilities:Provide technical support to...
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IT Support Specialist
vor 2 Monaten
Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG VollzeitAbout the Role:We are seeking a highly skilled IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical support to our employees, analyzing and resolving IT issues, and updating our knowledge base and documentation.Key Responsibilities:Provide technical support to...
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IT Support Specialist
vor 2 Monaten
Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG VollzeitAbout the Role:We are seeking a highly skilled IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical support to our employees, analyzing and resolving IT issues, and updating our knowledge base and documentation.Key Responsibilities:Provide technical support to...
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IT Support Specialist
vor 2 Monaten
Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG VollzeitAbout the Role:We are seeking a highly skilled IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical support to our employees, analyzing and resolving IT issues, and updating our knowledge base and documentation.Key Responsibilities:Provide technical support to...
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IT Support Specialist
vor 2 Monaten
Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG VollzeitAbout the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our internal teams and external customers.Key ResponsibilitiesProvide technical support and assistance to internal teams...
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IT Support Specialist
vor 2 Monaten
Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG VollzeitAbout the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our internal teams and external customers.Key ResponsibilitiesProvide technical support and assistance to internal teams...
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IT Support Specialist
vor 2 Monaten
Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG VollzeitPosition Overview:As an IT Support Specialist in the Helpdesk team, you will play a crucial role in ensuring the smooth operation of IT services within the organization.What We Provide:Flexible working arrangements, including options for remote workComprehensive training programs aimed at developing future leadersAn engaging onboarding experience with...
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IT Support Specialist
vor 2 Monaten
Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG VollzeitPosition Overview:As an IT Support Specialist in the Helpdesk team, you will play a crucial role in ensuring seamless IT operations within TÜV NORD Service GmbH & Co. KG.What We Provide:Flexible working arrangements, including options for remote workComprehensive training programs aimed at developing future leadersAn onboarding experience that includes...
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IT Support Specialist
vor 3 Monaten
Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG VollzeitPosition Overview:As an IT Support Specialist in the Helpdesk team, you will play a crucial role in ensuring seamless IT operations within TÜV NORD Service GmbH & Co. KG.What We Provide:Flexible working arrangements, including options for remote workComprehensive training programs aimed at developing future leadersAn onboarding experience that includes...
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IT Support Specialist
vor 3 Monaten
Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG VollzeitPosition Overview:As an IT Support Specialist in the Helpdesk team, you will play a crucial role in ensuring the smooth operation of IT services within the organization.What We Provide:Flexible working arrangements, including options for remote workComprehensive training programs aimed at developing future leadersAn engaging onboarding experience with...
IT Service Desk Support Specialist
vor 2 Monaten
Infinity Quest is seeking a highly skilled Service Desk Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our end-users, ensuring that their technical issues are resolved efficiently and effectively.
Key Responsibilities:- Manage Service Desk activities, including incident and service request process handling, liaison with the Service Manager, and development of operational reports.
- Log and triage incidents in ITSM, track tickets to ensure resolution within SLA, and escalate unresolved incidents as per the escalation mechanism.
- Analyze ticket trends, provide reports with improvement actions, and create basic documents and knowledgebase articles.
- Attend voice calls, use Remote Desktop to assist end-users, and maintain good documentation skills.
- Monitor the Incident Management queue, assign and reassign tickets, and follow up on standard procedure.
- Execute service requests raised in the ticketing tool, perform basic troubleshooting of desktop application and access, network, printer, Active Directory, O365, and email-related issues.
- Monitor the Incident Management queue and update the incident management system with relevant information.
- Proactive problem management and good knowledge of Vendor Management are added advantages.
Requirements:
- Graduate with a minimum of 3+ years of experience in Service Desk.
- Excellent communication and conversation skills in English with a Versant Score of 70.
- Good knowledge of Incident, Change, and Problem Management.
- Good knowledge of any ITSM tool.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
