IT Service Desk Support Specialist

vor 24 Stunden

Hannover, Niedersachsen, Deutschland Infinity Quest Vollzeit
Service Desk Support Technician

Infinity Quest is seeking a highly skilled Service Desk Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our end-users, ensuring that incidents and service requests are resolved efficiently and effectively.

Key Responsibilities:
  • Manage Service Desk activities, including incident and service request process handling, liaison with the Service Manager, and development of operational reports.
  • Log and triage incidents in ITSM, and track tickets to ensure resolution within SLA.
  • Provide excellent communication and conversation skills in English, with a Versant Score of 70.
  • Collaborate with the designated Change lead and other teams to ensure seamless service delivery.
  • Analyze ticket trends and provide reports with improvement actions.
  • Attend voice calls and maintain good documentation skills.
Requirements:
  • Graduate with a minimum of 3+ years of experience in service desk operations.
  • Excellent knowledge of Incident, Change, and Problem Management.
  • Good understanding of ITSM tools and O365 products.
  • Basic level troubleshooting skills for desktop applications, network, printer, Active Directory, O365, and email-related issues.
  • Proactive problem management skills and experience in executing service requests.
What We Offer:

Infinity Quest offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

  • IT Service Desk Specialist

    vor 2 Wochen

    Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG Vollzeit

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our internal teams and external customers.Key ResponsibilitiesProvide technical support and assistance to internal teams...

  • IT Service Desk Specialist

    vor 2 Wochen

    Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG Vollzeit

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our internal teams and external customers.Key ResponsibilitiesProvide technical support and assistance to internal teams...

  • IT Service Desk Support Specialist

    vor 1 Tag

    Hannover, Niedersachsen, Deutschland Infinity Quest Vollzeit

    Service Desk Support TechnicianInfinity Quest is seeking a highly skilled Service Desk Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our end-users, ensuring that incidents and service requests are resolved efficiently and effectively.Key Responsibilities:Manage Service...

  • IT Service Desk Support Specialist

    vor 1 Tag

    Hannover, Niedersachsen, Deutschland Infinity Quest Vollzeit

    Service Desk Support TechnicianInfinity Quest is seeking a highly skilled Service Desk Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our end-users, ensuring that incidents and service requests are resolved efficiently and effectively.Key Responsibilities:Manage Service...

  • IT Service Desk Support Specialist

    vor 1 Tag

    Hannover, Niedersachsen, Deutschland Infinity Quest Vollzeit

    Service Desk Support TechnicianInfinity Quest is seeking a highly skilled Service Desk Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our end-users, ensuring that incidents and service requests are resolved efficiently and effectively.Key Responsibilities:Manage Service...

  • IT Service Desk Support Specialist

    vor 1 Tag

    Hannover, Niedersachsen, Deutschland Infinity Quest Vollzeit

    Service Desk Support TechnicianInfinity Quest is seeking a highly skilled Service Desk Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our end-users, ensuring that incidents and service requests are resolved efficiently and effectively.Key Responsibilities:Manage Service...

  • IT Service Desk Support Specialist

    vor 24 Stunden

    Hannover, Niedersachsen, Deutschland Infinity Quest Vollzeit

    Service Desk Support TechnicianInfinity Quest is seeking a highly skilled Service Desk Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our end-users, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:Manage Service Desk...

  • IT Service Desk Support Specialist

    vor 1 Tag

    Hannover, Niedersachsen, Deutschland Infinity Quest Vollzeit

    Service Desk Support TechnicianInfinity Quest is seeking a highly skilled Service Desk Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our end-users, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:Manage Service Desk...

  • IT Service Desk Support Specialist

    vor 1 Tag

    Hannover, Niedersachsen, Deutschland Infinity Quest Vollzeit

    Service Desk Support TechnicianInfinity Quest is seeking a highly skilled Service Desk Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our end-users, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:Manage Service Desk...

  • IT Service Desk Support Specialist

    vor 1 Tag

    Hannover, Niedersachsen, Deutschland Infinity Quest Vollzeit

    Service Desk Support TechnicianInfinity Quest is seeking a highly skilled Service Desk Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our end-users, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:Manage Service Desk...

  • IT Service Desk Support Specialist

    vor 22 Stunden

    Hannover, Niedersachsen, Deutschland Infinity Quest Vollzeit

    Service Desk Support TechnicianInfinity Quest is seeking a highly skilled Service Desk Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our end-users, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:Manage Service Desk...

  • IT Service Desk Support Specialist

    vor 24 Stunden

    Hannover, Niedersachsen, Deutschland Infinity Quest Vollzeit

    Service Desk Support TechnicianInfinity Quest is seeking a highly skilled Service Desk Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our end-users, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:Manage Service Desk...

  • IT Support Specialist

    vor 2 Wochen

    Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG Vollzeit

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical assistance to our employees, analyzing and resolving IT issues, and updating our knowledge base and documentation.Key ResponsibilitiesProvide technical support to...

  • IT Support Specialist

    vor 2 Wochen

    Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG Vollzeit

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical assistance to our employees, analyzing and resolving IT issues, and updating our knowledge base and documentation.Key ResponsibilitiesProvide technical support to...

  • IT Support Specialist

    vor 2 Wochen

    Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG Vollzeit

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical assistance to our employees, analyzing and resolving IT issues, and updating our knowledge base and documentation.Key ResponsibilitiesProvide technical support to...

  • IT Support Specialist

    vor 2 Wochen

    Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG Vollzeit

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical assistance to our employees, analyzing and resolving IT issues, and updating our knowledge base and documentation.Key ResponsibilitiesProvide technical support to...

  • IT Support Specialist

    vor 2 Wochen

    Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG Vollzeit

    About the Role:We are seeking a highly skilled IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical support to our employees, analyzing and resolving IT issues, and updating our knowledge base and documentation.Key Responsibilities:Provide technical support to...

  • IT Support Specialist

    vor 2 Wochen

    Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG Vollzeit

    About the Role:We are seeking a highly skilled IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical support to our employees, analyzing and resolving IT issues, and updating our knowledge base and documentation.Key Responsibilities:Provide technical support to...

  • IT Support Specialist

    vor 3 Wochen

    Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG Vollzeit

    About the Role:We are seeking a highly skilled IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical support to our employees, analyzing and resolving IT issues, and updating our knowledge base and documentation.Key Responsibilities:Provide technical support to...

  • IT Support Specialist

    vor 2 Wochen

    Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG Vollzeit

    About the Role:We are seeking a highly skilled IT Support Specialist to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing technical support to our employees, analyzing and resolving IT issues, and updating our knowledge base and documentation.Key Responsibilities:Provide technical support to...