Customer Service Representative
vor 2 Wochen
About the Role
We are seeking a highly skilled Customer Service Advisor to join our team at GULP – experts united. As a key member of our pharmacy support department, you will be responsible for providing exceptional customer service and support to assigned pharmacies.
Your Key Responsibilities
- Provide advice and support to assigned pharmacies as the first point of contact in the back office
- Manage and support customer contacts through telephone, video conference, and email
- Build and maintain strong customer relationships
- Oversee order management and ensure seamless customer experience
What We Offer
- Type of Employment: Full-time employment
- Working Model: 40% home office / 60% presence in the office
- Remuneration: Gross annual salary for new entrants: €51,853.50, Annual gross salary for experienced professionals: €60,021
- Vacation: 30 days of vacation per year
- Special Benefits: Special annual payments, Christmas bonus, subsidized canteen with vegan/veggie dishes, leisure opportunities, discounted gym, after-work events, summer party, free parking, discounted Germany ticket
Your Profile
- Communication Skills: Convincing, customer-oriented verbal and written expression in German
- Customer Relationship Management: Establishing new and long-term customer relationships and actively contacting customers
- Commercial Training or equivalent
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