Technical Support Specialist for Printing Solutions

vor 4 Wochen


Neuss, Nordrhein-Westfalen, Deutschland Toshiba Tec Germany Imaging Systems GmbH Vollzeit

Are you a skilled professional in technical assistance seeking to be part of a dynamic team?

Toshiba TEC Germany Imaging Systems GmbH delivers cutting-edge solutions in multifunction printers, label printing, document management systems, and more. We are currently in search of a knowledgeable Technical Support Specialist (m/f/d) 2nd/3rd Level focused on our printing technologies. If you have a passion for innovation and wish to contribute to a successful international team, this opportunity is for you.

Key Responsibilities
  • Deliver expert 2nd/3rd Level technical support for Barcode and MFP systems across national and European service networks
  • Manage incidents and resolve problems effectively
  • Diagnose issues, devise solutions, and create workarounds
  • Log, monitor, and document technical inquiries in the ticketing system
  • Escalate and oversee complex issues/requests to Development Support
  • Organize and conduct both in-person and virtual product training sessions
  • Administer Toshiba PartnerNet within the Document Management Solutions sector
Required Qualifications
  • Educational background in IT system electronics, IT specialist system integration, or a related field
  • Professional experience in the aforementioned areas
  • Proficient understanding of standard Microsoft operating systems and applications, alongside server operating systems
  • Familiarity with Barcode, MFP, and Document Management Systems is preferred
  • Knowledge of printing technologies is a plus
  • Fluent in German with good command of English
  • Strong communication, teaching, and self-learning abilities
  • Service-oriented mindset with entrepreneurial thinking
  • Willingness to travel; a Class B driver's license is an advantage
What We Offer
  • Opportunities for ongoing training and certification in your area of expertise
  • 30 days of annual leave plus additional special leave
  • Hybrid working model with modern mobile workstation setups, company mobile phone, and monthly mobile work allowance
  • Flexible working hours to support a healthy work-life balance; part-time options available
  • Company pension plan and other excellent benefits typical of an international corporation
  • A professional work environment with ample free parking and convenient public transport access

Become part of a team responsible for European operations, characterized by flat hierarchies and ample opportunities for personal growth.

Toshiba TEC Germany Imaging Systems GmbH is a member of a globally recognized technology group, specializing in providing solutions for multifunction printers, label printers, document management systems, and more.



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