Helpdesk Support Specialist

vor 1 Woche


Neuss, Nordrhein-Westfalen, Deutschland XPRON Systems Vollzeit
About XPRON Systems

XPRON Systems is a leading IT service provider with over 15 years of experience in delivering high-quality technical and commercial solutions to its clients.

With a team of over 200 employees, XPRON Systems operates in various departments, including User Help Desk, Service Center, and Management.

The company values its employees and provides a dynamic work environment with flexible working hours, continuous training, team events, and a well-equipped workplace.

Your Role at XPRON

As a Helpdesk Support Agent in the 1st Level Support, you will be responsible for providing technical support to customers via telephone:

  • Handling technical issues related to broadband internet access, including DSL, FTTH, and coaxial networks.
  • Recording, documenting, resolving, and escalating issues in a timely manner.
  • Supporting users of diverse customers, including Europe's leading provider of Public WiFi solutions.
Benefits of Working at XPRON
  • 100% remote work flexibility
  • Comprehensive training on soft and hard skills by internal trainers
  • Competitive salary and bonus program
  • Flexible working hours due to 24/7 operations
  • Employee discounts for health promotion services
  • Opportunities for continuous professional development and career advancement


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