Technical Support Specialist
vor 4 Wochen
XPRON SYSTEMS GMBH ist ein etablierter IT-Dienstleister, der seit 2005 erfolgreich im Bereich der IT-Services tätig ist. Mit über 15 Jahren Erfahrung bieten wir umfassende Lösungen in den Bereichen User Helpdesk (UHD), technische Hotline-Dienste und als EDV-Systemhaus eine Vielzahl von IT-Dienstleistungen an.
Unser Team besteht aus mehr als 200 engagierten Mitarbeitern, die in verschiedenen Bereichen wie 1st, 2nd und 3rd Level Support, 24/7 Servicecenter sowie in Management- und Vertriebsfunktionen tätig sind. Wir legen großen Wert auf die Förderung der Talente unserer Mitarbeiter und schaffen eine angenehme Arbeitsatmosphäre.
Wir bieten flexible Arbeitszeiten im 24/7-Betrieb, kontinuierliche Aus- und Weiterbildungsmöglichkeiten sowie regelmäßige Teamevents und Sommerfeste. Zudem erwartet Sie ein modern ausgestatteter Arbeitsplatz mit kostenlosen Getränken wie gefiltertem Wasser und Tee.
Ihre Aufgaben:In der Rolle des Technical Support Specialist im 2nd Level Support sind Sie verantwortlich für die telefonische Unterstützung und Beratung unserer Kunden in den Sprachen Deutsch und Englisch:
- Erfassung technischer Störungen im Bereich Breitband-Internetzugang (z.B. DSL, FTTH oder Koaxialnetz)
- Kategorisierung, Dokumentation, Problemlösung und Deeskalation
- Überwachung der Aktivitäten des 1st Level Supports und Unterstützung bei der Deeskalation
- Weiterleitung komplexer Netzwerk-, Hardware- und Softwareprobleme an den 3rd Level Support
- Umfassende Schulungen zu Soft- und Hardskills durch interne Trainer
- Leistungsgerechte Vergütung plus Bonusprogramm
- Flexible Arbeitszeiten im Rahmen eines 24-Stunden-Betriebs
- Mitarbeiterrabatte zur Förderung der Gesundheit, z.B. bei Fitnessstudios
- Fortbildungsmöglichkeiten und Unterstützung bei der Karriereentwicklung
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