Volkswagen Customer Service Assistant

vor 4 Wochen

Mülheim, Nordrhein-Westfalen, Deutschland Gottfried Schultz Vollzeit

Position Overview:

We are seeking a dedicated individual to join our team as a Volkswagen Service Assistant. This role is essential in providing exceptional customer service and ensuring smooth operations within our service department.

Key Responsibilities:

  • Provide support in customer service interactions.
  • Manage appointment scheduling for service consultations.
  • Prepare orders for service advisors efficiently.
  • Offer information regarding pricing for various workshop services and assist with invoice clarifications.
  • Coordinate the allocation of replacement and loan vehicles.
  • Support colleagues in sales activities.
  • Deliver product range information on Volkswagen offerings and financial services.

Qualifications:

  • Completion of technical or commercial training is required.
  • Previous work experience in a similar role is advantageous.
  • Demonstrated strong customer service orientation.
  • Maintain a professional appearance at all times.
  • Ability to work flexibly according to business needs.
  • Excellent contact and communication skills.
  • Proficient in PC usage.
  • Exhibit independent, reliable, and conscientious work habits.
  • Possession of a valid Class B driver's license.

What We Offer:

  • A recognized work culture, including accolades as a Top Company.
  • Comprehensive onboarding experience.
  • Stable employment within a dynamic business environment.
  • Opportunities for individual training and development.
  • Competitive compensation package along with 30 days of annual leave.
  • Modern workplace with the possibility of remote work.
  • Supportive and motivated team members.
  • Corporate benefits and attractive leasing options for employees.

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